Content Marketing Today

And Why It’s Not about Your Wonderful Qualities as a Human Being

I don't mean to suggest that your customers don't care about your fundamental decency, professionalism, and your devotion to your local community. However, each of those qualities is necessary, but not sufficient for someone to do business with you. Ultimately, your personal brand reflects your unique ability to help your ideal customers succeed.

A few weeks ago I had a phone conversation with a former colleague who had invested a significant amount of money with a company whose assignment was to shape his personal brand. To show off the results of the exercise, he pointed me to his brand-new website which highlighted his passion for financial planning and his devotion to his local Midwest community. Since I've known him for years, I know that this accurately reflects the kind of guy he is. But if I had been a customer going to his website in search of solutions, my initial reaction would've almost certainly have been, "So what?"

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Use Free Google, Yahoo, and Microsoft Directories to Bring Your Business Front and Center on Local Web Searches

(Guest post by WordPress fanatic and small business web consultant Don Campbell)

If your business is an "offline" business with a physical storefront, the most effective way to improve your search rankings in Google is to list your business in the free local business directories from Google, Yahoo and Microsoft. Once you are listed in these directories, you have a chance to get listed in the "Google 10-Pack" - which is an invaluable way to get the word out about your business when people type in search terms in your local area. In fact, if you don't claim your Google Local Business Center profile, in some cases it can be scooped up by others who want to capitalize on the listings! Read More

Great Advice from Singapore Blogger and Coach Celestine Chua on Kick Starting Your Business

We all tend to go overboard with any important trend. We get so excited about what's brand-new that we forget about the tried and true. So it is with inbound marketing vs. outbound marketing.

Celestine reminds us that outbound marketing done right, particularly in the form of smart public relations can make a measurable and almost immediate positive difference. 

The concept behind inbound marketing is that you engage in a lot of information creation activities that will pull in folks who are interested in what you have to say. Business blogs and participation in social media such as Twitter and Facebook enable you to offer content that prospects volunteer to consume.

Obviously, I believe in that. Witness the existence of Content Marketing Today and the blog post you’re currently reading. But, as Celestine emphasizes, that's only the first part of the equation that should also include smart outbound marketing.

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Influence them with information well before they are ready to buy from you.

I have written before about the many differences between a traditional website and a blog.

Your website typically provides timeless information, while your blog provides timely information. Moreover, your blog becomes more important as you keep adding more and more content that is relevant to your prospective customers.

But a case study about a consulting company, De Novo Strategy, from Bernie Borges' new book, Marketing 2.0, suggested a new nuanced but critical reason for the power of a business blog.  It boils down to the fundamental difference between the purpose of your website and of your blog.

Your website must necessarily be designed so that when your customers are ready to research the purchase of products and services, they will find everything they need to know to make a positive buying decision on your site.

Your blog has the opportunity to reach those prospective customers earlier in the process. The best blogs provide a continuous stream of information about topics, issues, and problems that are specific to a well defined market niche. This would apply equally to content marketing or a segment of the banking industry.

As we begin an initial search for information in a particular niche, we probably have no intention of buying anything from anybody. At that moment in time, we simply want to become better informed in areas that matter to us, either professionally or personally. We are looking for information. We are not looking for a vendor.

A banking market website without a blog--loser. With a blog--winner.

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How I Discovered This Video Offers Another Proof of the Power of Social Media

SW Florida online marketing maven and real estate professional, Chris Griffith, clued me into this cool and compelling video which does a terrific job of dispelling doubts about the power and impact of social media. So, it's only natural to share it on my blog.

But, there’s more. As I was about to simply post the video, I realized that the Facebook alert from Chris was a metaphor for the fast growing impact of social media to connect people, businesses, and concepts.

Here's what I mean:

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A New Edition of the Timeless Book, Presenting to Win, Explores the Content Marketing Component of In-Person Persuasion.

Whatever audience you must persuade, you need to engage them with compelling content in the form of stories. That’s easy to say, but hard to do.

As Jerry Weissman, author of Presenting to Win: The Art of Telling Your Story, puts it, "The problem is that no one knows how to tell a story and no one knows that they don't know how to tell a story."  Fortunately, you’ll come away from reading this book armed with the necessary tools to tell those all-important stories brilliantly.

Presenting to Win, in its new expanded edition, teaches you to communicate with a purpose--whether you are convincing employees of the need to change, persuading prospects that you have the best solution to a problem or leading skeptical community groups to support your cause.

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Content Marketing Pioneer, Tim Berry of Palo Alto Software Tells You How to Build Your Business Before He Charges You a Nickel

In 1994, I read the first edition of Tim Berry's wonderful book, Hurdle: The Book on Business Planning without realizing that it was a perfect example of content marketing. Of course, back then, nobody was calling what he did content marketing. Essentially, Tim's book gave away all of the information you needed to build your own successful business plan. This might seem odd since his real business then and now is selling software that automates the process of building business plans and marketing plans. Why would we want to buy his software after we've read his book? I believe there are two reasons: Read More

That's the key word from veteran SEO expert Heather Lloyd-Martin

SEO is not about creating a website sausage overstuffed with key words and phrases. It’s all about creating relevant and compelling content that transforms you into a thought leader who can become a trusted provider That is ultimately how you convert visitors into buyers Of course, this is gospel for me and many content marketers. But, it is still poorly understood by many marketers and SEO practitioners who swear that cramming a ton of “search engine friendly” words and phrases deemed into every nook and cranny of your website will place you high on the results page. So, I was both encouraged and inspired by Heather Lloyd-Martin's recent post. She has been helping clients get great search results for more than a decade. Since Heather does search engine optimization for a living, it's wonderful to hear her say that it's ultimately all about the content. Read More

Visitors to two new client websites are spending a lot of time learning about their teams on pages devoted to team members. Why? Because your visitors understand that they must count on your people to deliver solutions to their problems.

When I recently reviewed the Google analytics data from two recently launched websites, the amount of time visitors spent on pages devoted to their team members reinforced the value of showcasing each organization's team. Although, in both cases, a dozen or more pages got a solid level of traffic, their people pages ranked very close to the top.

Your customers want to know that you have the right people on the bus and that you truly value them.

When top corporate executives featured in Good to Great were asked to provide reasons for their success, they focused more than anything on their people. Author, Jim Collins, talked about the importance of getting the right people on the bus. Every leader understood that having the right team in place enabled them to manage almost any situation.  In effect, those leaders indicated that leadership was a heck of a lot easier if you had the right people to lead. 

Your customers know that, too. Sure, they will decide to do business with you in large part because of how you are positioned, on your ability to provide appropriate products and services that solve their problems, and on the competitiveness of your pricing. But, in the end, their trust in your team will take them from strong prospects to solid customers.

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Be very specific about what tangible benefits you intend to derive from your efforts.

It seems as though every kind of organization from multinational to small business to nonprofit are beginning to believe that social media should be an important component of their marketing programs. In our own Southwest Florida community, this is clear from the organic growth of the social media coffee sessions organized by a savvy local marketer, Cyndee Woolley.

The perceived importance of social media marketing has grown with astonishing speed even compared to the relatively rapid growth of the business Web. If you think back just 10 years, relatively few small organizations took the Web very seriously. If they had a website, it was probably pretty basic brochureware that did very little more than an actual brochure would have done.

By contrast, within just a few years, Facebook, LinkedIn, and Twitter now represent the concept of social media marketing for small organizations--even if they're not very sure whether and how to use either one of them.

What I found encouraging from this morning's session is that a variety of owners, marketing folks, and nonprofit executives are determined to figure out exactly how to put social media to work. In particular, they are very much engaged in how to determine the ROI on their investment of time and money.

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