Content Marketing Today

Lessons from an Eye Doctor Website That’s Not Visible Enough for Search Engines

Of course, your website must provide relevant and compelling content for your prospective customers.

Ideally, that content should combine both text and images to grab your visitors attention and to keep them on your site long enough to get to know and trust you.

Here’s what is less obvious. Google does not see your site exactly the way your visitors see it. As far as Google is concerned, your website is a bunch of text whose structure and formatting make clear what is most important to the visitors who will benefit most from the site’s content.

Therefore, although you may have a beautiful website with strong visual appeal, it will fail in findability, unless Google discovers text information that it sees as truly relevant to a keyword search.

Google Needs to Find Text on Your Website Structured and Prioritized the Way it Wants

While I was doing competitive research for a doctor client, I uncovered  an example of a missed SEO opportunity by examining the website of one of his competitors.  I found it by doing the opposite of what real patients would do. I dug many pages down on Google search results. In fact, among the top keywords, this competitor’s best ranking is #32. For eye doctor, he comes in at #58 and for eye surgery he comes in at #113.  That’s much too deep for most patients who are looking for eye care solutions using the most popular keyword terms.

The problem boils down to failing to give Google the text and structure it needs to generate valuable search results.

Unless You Address This Top of Mind, Unspoken Question, You are Out of the Game

Imagine for a moment, that you are looking out at a hoard of your customers in an actual or virtual audience and that each and every one of them is wearing a hat.

And, on each and every hat, are the words "so what?"

Essentially, that's what they're thinking when you are talking, sending them an e-mail, inviting them to your website, sharing an eNewsletter, mailing them a brochure or presenting them with an advertisement.

Classic Truths about Skeptical Customers Remain Modern Business Realities

More than 50 years ago,  McGraw-Hill created an ad that became legendary in the decades to follow  among business-to-business marketers--and among those folks like me who were selling advertising to those skeptical business executives.

As you can see above, the print advertisement featured the ultimate skeptical prospect who says:

• I don't know who you are.
• I don't know your company.
• I don't know your company's product.
• I don't know what your company stands for.
• I don't know your company's customers.
• I don't know your company's record.
• I don't know your company's reputation.

Now, what was it you wanted to sell me?

In a single powerful page, McGraw-Hill made the case for business-to-business print advertising.  I used this on countless presentations because it makes the point so simply and eloquently with its visual representation of one very hard-nosed customer.  He is one tough cookie, who is absolutely not predisposed to accept what you have to say at face value.

A Simple Visual Can Enable You to Make a Powerful Case to Your Customers

I’m guessing that I don’t even have to explain the implications of this simple graphic.  It’s that good. 

Somewhat surprisingly I found it toward the end of a wonderful blog post by Chris Garrett, Claiming Your Independence – 5 Years of Business Lessons.  As he describes the essence of the post,

Five years ago I cut loose from my day job and launched myself into the adventure that is working for oneself. That was the start of my journey towards claiming my independence day, and I think there are lessons for you if you want to do something similar to what I have done.

Chris then takes us along on the five-year journey that led him to his current business model. It's great reading, particularly for those of us who have followed similar paths.

Essentially, this chart teaches us instantly what it took him five years to discover: That the reward of product creation relative to effort far exceeds that of either freelance blogging, coaching or consulting.

I loved his article. But, I loved his infographic even more because it shows how powerful the right visual can be.

Even in good economic times, you may face tough competition. During our brutal lingering economic slowdown, it really is a jungle out there.

When it comes to making your way safely through that jungle, who better to turn to than the ultimate content marketing warrior, Amazon.com?  After all, they are not only brilliant e-commerce players but they are just about the best at connecting with their customers.

Arguably, Amazon.com changed the rules for all online retailing but is a certainly changed the rules for bookselling. Since Amazon's founding in 1995, the brick-and-mortar Pacific Northwest Booksellers Association has dropped from 365 stores to just 188. Even the venerable Seattle-based Elliott Bay was forced to leave its 40 year location in Pioneer Square or cheaper quarters elsewhere.

Amazon.com leverages the long tail phenomenon of selling zillions of product units all the way from best-sellers to books and other products that would never make it into a brick-and-mortar establishment. they do a brilliant job of logistics and supply-chain management, stacking just what they need, organizing print on demand where appropriate, and enabling overnight delivery for the vast majority of the products they sell.

All of that is exceptional and essential, but I believe they really shine by doing a superb job of connecting with their customers so that those customers want to keep doing business with Amazon.com year in and year out.

In fact, Amazon.com is a superb content marketer.  You probably don't have their size and scale but you can certainly emulate their approach to their customers in the following ways:

Let Infographics Help You Make Your Point Instantly

Here’s a great example of an effective infographic that illustrates social media behavior by age group, based on a Forrester Research study.  With few words and relevant graphics, it enables us to absorb lots of information in a hurry.

That’s what effective infographics are all about.

I fully understand the importance of the visual component of content, but I’m not very good at conceptualizing or creating great visuals to illustrate the points that I’m trying to make.

So, I was delighted to find a wonderfully helpful—and visual—site that is putting me on the right track: CoolInfographics.com from Randy Krum. As he indicates, it’s all about getting your point across. Which, in turn, is essential to effective content marketing. You must make it obvious to your target customers why your content is relevant and important to them. On the web, you have only a few seconds to make that happen. Effective infographics can make that all-important instant connection.

If you need as much visual help as I do, you’ll love Randy’s site and his recent post with practical advice—illustrated with infographic examples, of course-- for us verbal types.

Get Ready to Rethink Your Content Marketing by Aiming at Millions of Buyers on the Move

For those of us who been around computing since the early days of PCs, the consumer move to mobile devices and away from desktop and even laptop computers is astonishing--and maybe a little terrifying.

In the first year of its existence, 1981, the IBM PC sold 100,000 units. Most of those buyers were geeks or leading-edge business users. Apple's iPad sold 1 million units in less than one month and 2 million units in just two months. IPad users still include geeks and business types but they're just as likely to include your six-year-old and your grandmother.

These unbelievable sales numbers represent a fundamental transformation in the way a very large segment of the population is consuming information and accessing the Internet. To get some idea of the seismic nature of this shift take a look my favorite highlights from a presentation given by Morgan Stanley at the June 2010 CM Summit in New York City:

Even small companies can make a news splash by emulating these best practices on PR Web

The iPad is the new computing superstar with 2 million units sold in 2 months. As a result, plenty of small companies are benefiting from the apps they have developed for the new tablet computer. Within this new environment, startups can thrive by creating unique and usable software applications that enable iPad users to be more productive.

Todo from Appigo is one such app. It's a very intuitive application that helps users manage to-do lists, tasks, and projects on their iPad. Because the iPad is hot news, great apps are potentially newsworthy, too. Unfortunately, there are plenty of competitive choices even at this early date.

How, then, can this one small player stand out from the crowd?

Why An Effective Content Strategy is Fundamental to Effective Content Marketing

We hope you're a firm believer in the value of content marketing. If so, you know how important it is to deliver relevant and valuable content to your most important current and prospective customers. With that understanding, you are ahead of the game.

However, it is vital to incorporate a content strategy process so that you can deliver on the full promise of content marketing.

Content strategy is the kissing cousin of content marketing. As Wikipedia defines it, content strategy is "the practice of planning for content creation, delivery, and governance" and "a repeatable system that defines the entire editorial content development process for a website development project."   If you don’t have an online content strategy, it’s high time you begin work on developing one to keep your content marketing on target.

Thanks to two info-packed days I spent at the April 2010 Content Strategy Forum, I’d like to give you a head start. The Forum provided a wealth of insights on developing and deploying the right process to transform your content marketing vision into a reality that delivers bottom-line results.

Here are the top 10 takeaways on the how-to's of content strategy:

A Quick Guide to Getting Started with this Essential Social Media Tool

Thanks to content marketing maven, Beth Hrusch of Interact Media for this great guest post.

Marketing your small business with Facebook sounds like a lot of fun and a great idea—until it hits you.  You really have no clue how to do it.  Sure you’ve heard of it, and people are certainly on board (some with remarkably good results).  But, getting started can be intimidating, maintenance is scary and how do you measure returns, anyway?

So, now you know how your parents felt when confronted with email.  Don’t worry.  One of the great things about social media for marketing is the fact that it gives small businesses some of the advantages once enjoyed by large corporations with big marketing budgets—namely, tremendous reach and measurable results.   And, you can play around with it until you find the way to use it that works best for you.  And it’s cheap.

If you want to start marketing your small business with Facebook, here are a few pointers: