Content Marketing Today

Influence them with information well before they are ready to buy from you.

I have written before about the many differences between a traditional website and a blog.

Your website typically provides timeless information, while your blog provides timely information. Moreover, your blog becomes more important as you keep adding more and more content that is relevant to your prospective customers.

But a case study about a consulting company, De Novo Strategy, from Bernie Borges' new book, Marketing 2.0, suggested a new nuanced but critical reason for the power of a business blog.  It boils down to the fundamental difference between the purpose of your website and of your blog.

Your website must necessarily be designed so that when your customers are ready to research the purchase of products and services, they will find everything they need to know to make a positive buying decision on your site.

Your blog has the opportunity to reach those prospective customers earlier in the process. The best blogs provide a continuous stream of information about topics, issues, and problems that are specific to a well defined market niche. This would apply equally to content marketing or a segment of the banking industry.

As we begin an initial search for information in a particular niche, we probably have no intention of buying anything from anybody. At that moment in time, we simply want to become better informed in areas that matter to us, either professionally or personally. We are looking for information. We are not looking for a vendor.

A banking market website without a blog--loser. With a blog--winner.

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Content Marketing Pioneer, Tim Berry of Palo Alto Software Tells You How to Build Your Business Before He Charges You a Nickel

In 1994, I read the first edition of Tim Berry's wonderful book, Hurdle: The Book on Business Planning without realizing that it was a perfect example of content marketing. Of course, back then, nobody was calling what he did content marketing. Essentially, Tim's book gave away all of the information you needed to build your own successful business plan. This might seem odd since his real business then and now is selling software that automates the process of building business plans and marketing plans. Why would we want to buy his software after we've read his book? I believe there are two reasons: Read More

Miss Lucy's House of Holidays understands how to segment its customers and deliver targeted messages as part of a consistent content marketing campaign.

Like many small retailers, Miss Lucy's has a limited marketing budget. Unlike many small retailers, they have a very clear understanding of their ideal target customer and know how to conduct carefully segmented e-mail marketing.

Their elegant shop focuses on high-end product lines and unique gifts which are centered around a holiday theme. Throughout the year, and for a wide variety of holidays, they continually redecorate and refocus the design of their store. Among their collections are Swarovski Crystal, Waterford Crystal Crabtree & Evelyn and Christopher Radko.  They complement their retail efforts with exquisite holiday decorating of homes for affluent customers. This side of the business is so popular that they are booked two years ahead.

Since their founding in October 2006, they have experimented with a variety of marketing that included print advertising, TV advertising, radio advertising, direct mail--and most persistently and effectively e-mail marketing. Today, they do almost no traditional marketing.  They have instead focused their efforts on e-mail marketing.

Here's why that works so well for them:

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The Wigglebutt Inn Gets It Just Right With a Remarkably Wonderful Name

You might not know immediately what overnight guests the Wigglebutt Inn is designed to serve. But, if you guessed that they are four-legged and furry, you would be right on the money. In fact, I'll bet that most of you not only guessed what the business does but immediately formed a mental image of a happy dog wagging his tail furiously as soon as you heard the name.

Fortuitously, I learned about this brand-new business just after reading an article by Martin Jelsema in BrandNamingBasics.com about the importance of developing your brand name based on a personality-driven brand story. Martin could well have used as an example the Wigglebutt Inn which will open in September 2009 and provide company lodgings for the day or full multiple night stays for our canine pals.

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The best small business solution is to eliminate a separate blog and website.

Unfortunately, typical small companies often misunderstand the power of a business blog--and cannot envision how it can and should be the driving force behind your online presence.  Your best bet is to leverage the power of blogging software to create an online presence which is, at once, timeless and timely.

Most of us began with a website that contains static content that was never intended to change much over time. Your static website will be an essential source of product, service, and company data to the majority of buyers that now relying on the Internet as their primary repository of information for potential purchases. Your static website is a vital beginning.  But, it's only a beginning. 

To compete for the attention of both search engines and buyers, you will need to add more and more dynamic content over time.  That's where a business blog comes into play.  If you already have a blog--or are considering one--you probably think of it as a completely separate entity with limited functionality.  That may be true for large organizations.  But, for a small business, your blog should be the engine behind a full fledged website that delivers much more clout than your old-fashioned static version.

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Adventure Training Concepts(ATC) shows us quickly and precisely what they do and why should we should care

I met the founders of this company several years ago when they were just getting started. I always loved the idea of what they were attempting to do but had never looked at their website, until I reconnected with one of the owners, Michelle Jones.

ATC leverages the Armed Forces skills of its founders to teach leadership to the building of teams within a challenging adventure framework.

Of course, I knew what their company did because I had met them before. But I would have been just as clear about who they are, what they do and how they can help my company from a quick visit to their website.

Here's what works so well on their website.

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How a small PR firm built an abbondonza of buzz for a Florida client with a house to sell.

Big ideas can trump big bucks.  This is especially true in the new Internet-powered world of public relations. 

Savvy marketers with minimal budgets can get pervasive press coverage that would have been impossible five or 10 years ago.  Just ask Tina Haisman, Southwest Florida PR professional, who was able to generate an astonishing amount of TV, radio, and print coverage far beyond Florida borders. 

Tina's challenge was to help a Southwest Florida homeowner that needed to sell his multimillion dollar mansion in a very tough real estate market.  The homeowner knew that he needed to reach well beyond his local market for likely buyers of his luxurious home.  So, he cooked up the idea of a $1 million coupon that would be offered to anyone who bought his house.

She began with a traditional public relations approach of assembling a list of a hundred or so media contacts that might be open to writing about the unique coupon idea, particularly in the area of real estate.  She would then plan to e-mail reporters and follow-up with phone calls.  For decades, some variation of this proven approach has worked well to get news coverage.  But, without a lot of time, a big staff, and a big-budget, she could expect good, but limited success.

Instead, motivated by the client's reiterated push for' buzz', Tina decided to make a big bet on a social media press release approach via PR Web.  This enabled Tina and her client to reach and influence a global audience with minimum effort and maximum impact.

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How They Use Secret Shoppers to Catch Their Team Members Doing the Right Thing.

If you are looking for great basic meat and potatoes cooking in a casual atmosphere, you can't do much better than Five Guys Burgers and Fries. While working on a client project, I had the opportunity to learn about the way they operate their restaurants--and how they think about their customers and their employees. 

The company launched with a single restaurant in the Washington, DC area in the 1980s and expanded conservatively through the use of 100% company owned outlets until very recently.  The family that owns Five Guys were concerned that they could not maintain a high level of customer experience if they were to expand too far or to move into franchising.  Ultimately, they did make the move but have worked very hard to ensure excellence in every one of their restaurants whether company owned or franchised.

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AC Transit's Dedicated Site, ACTForMe.org, Paints a Brilliant and Loving Portrait of the Benefits of Public Transit

AC Transit operates a very sophisticated bus transportation system in the San Francisco Bay area, handling more than 65 million passengers annually in an area covering 364 square miles.  That's pretty impressive. 

But what really impressed me is the fact that they also make excellent use of the web to tell a story that turns taking the bus into the obvious transportation choice.

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A Company That Gets It on so Many Levels Minimizes Traditional Marketing Expenditures.

I was surprised, but not too surprised, to learn from a friend and colleague, David Drickhamer, that the famous maker of ergonomic chairs spent almost no money on traditional advertising.

Herman Miller tends to be well ahead of the curve on almost every business front.  After all, this is a company that was into sustainability before it was cool--and before Al Gore was invented global warming (or was that the Internet?). Back in 1984, they stopped using Rosewood when they determined it was an endangered hardwood.

When they introduced their new, high end and incredibly comfortable chair, the Embody, they relied heavily on the blogosphere to spread the word.  Although the traditional press would have been essential to the success of a new product a decade ago, it's the blogosphere that is overwhelmingly influential today. 

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