Content Marketing Today

I don’t have to say too much, because this terrible email campaign is eloquently awful and speaks for itself.

After reading the entire email, it’s easy to see where they go terribly wrong:

• I don’t know the sender and won’t likely trust BIG promises from a stranger: Stranger Danger!
• header is generic and tells me nothing—why would I open?
• they refer to an ‘amazing and an excellent opportunity’.  What the heck is it?
• 4 days only!! Wow, that spurs me to action
• unnamed product that costs $100s.
• they expect me to click through to to a strange site for an expensive mystery product. I don’t think so.

I did change their name in the email copy below—to protect the guilty.

Read it and weep:

What Am I Marketing Chopped Liver?

If you are one of the millions of iTunes fans, you appreciate the brilliant work they do in aggregating music creatively.  But, they squander the opportunity to connect with me by focusing on what their database knows about the music I buy and that lives within my iTunes account.

Normally, I now just delete without reading, but this week’s eNewsletter was so off target I had to write about it.

iTunes Does It Right. But Their Marketing Does Me Wrong.

Not only does iTunes enable you to do infinite organizing of your music, the iTunes store takes it many steps further. The store includes pre-constructed sets of music from different eras, different artists or different styles in the iTunes store. With iTunes itself, I particularly love the ‘Genius Bar’ which enables you to create new playlists from your stored music or to discover new tunes that you’re likely to love based on a song that you have chosen from your own iTunes collection.

Learn What Not to Do from One Very Boring News Release

Press releases still pack a punch for marketers.

With content rich releases, smart marketers engage not only the press, but thousands of customers as well. But, ineffective press releases benefit neither a company nor its customers.

As with so many things, it's probably easier to explain what's important in a press release than it is to execute effectively. Fortunately, it's much more common sense than it is rocket science.

Effective press releases incorporate core content marketing concepts:

• Understand your customers' information needs
• Create content that responds precisely to those information needs
• Explain how you can solve their problems whether personal or professional
• Make that content immediately engaging with a strong, benefit-laden
  • headline
  • subhead
  • first paragraph
• Be certain that the lead-off content is all about the customer and not all about your company.
• When it's time to talk about your company, make sure your unique benefits shine through.

Much of this may seem obvious. But it's surprising how many marketing professionals seem to get it wrong. This makes for an awful lot of ineffective press releases that sit around mostly unread, cluttering the Internet.

Lessons to Learn from a Snooze-Inducing Press Release

The good news is that we can learn from both great press releases--those that are not quite so great. In the latter category, see if you can figure out what you might take away from the following, real-life news release headline:

BDD Corporation Plans to Utilize Twitter Research 

Unfortunately, this headline gives us almost no reason to continue reading further. And, it doesn't get much better as the press release proceeds.

If You Don’t, You’ll Be Just Another Generic Acme Corporation Whose Content Marketing is Doomed to Fail

Mission and vision statements may be important to your company internally.  They may even deserve a place on your website once your visitor begins to drill down to learn more about your company.  But they don’t belong on your homepage.

Why? Because they are all about you. They rarely have anything to do with your customer.  To capture your visitors’ attention, you must make your homepage content all about them from the first instant. 

Here’s an actual example of content marketing getting clobbered by the prominence of company-centric clichés.

Really Bad Real-world Mission/Vision Statements Scuttle Home Page of ‘Acme’

The following example makes the case better than I can. I swear that I didn’t invent these two paragraphs.  Nor did I use the automatic mission statement generator from NetInsight. Read these and weep. (I owe the company pseudonym to the always victorious Roadrunner who outwits any Acme products.)

Your Content Marketing Must Make It Easy for Your Customers to Understand How You Benefit Them

You may not love Apple or Steve Jobs or their groundbreaking series of  iPhones first launched in 2007 Conversely, you may love much of what Microsoft has brought us in terms of operating systems and office productivity applications.

But, it’s hard not to love the way Steve Jobs keeps it simple and compelling as he introduced the iPhone 4 at their Worldwide Developer Conference in June 2010.  And, it’s hard to find much to love about Steve Ballmer’s own recent presentation on their upcoming smartphone strategy.

So, when you present information, I recommend emulating the Jobs’ simple and graphical approach: Few words and powerful images.

Gulfshore Insurance Shows They Care How the Hottest Issue in a Generation Impacts Their Clients.  Big Bank/Insurance Giant Ignores It.

I think we can all agree that the health insurance reform legislation of 2010 will touch each and every one of us. It will impact both businesses and individuals.

If you are a business owner, it is vital that you understand how it will affect you and your employees.  Why? Because, unless you are a very small business, you will either have to provide healthcare insurance or pay a penalty for failing to do so. You will have to make some tough decisions in the years to come about how to handle your employees' health insurance needs.

Because of the dramatic impact of this legislation, there is an urgent need for comprehensive and understandable information so that business owners can plan intelligently.

This creates a uniquely powerful opportunity to provide relevant and compelling content for your current and prospective customers. You can demonstrate thought leadership at a time when business owners are desperate to find an information source they can trust.

One local agency is doing exactly that.  Gulfshore Insurance in Naples, Florida is doing a superb job of content marketing at the exact moment that the health insurance paradigm shift looms large for everyone in the United States.

They Don’t Make It Easy to Buy.  They Make You Want to Run for Your Life.

Danger, danger, Will Robinson!!  Car salesmen approaching!! 

I’m guessing that I didn’t even need an evocative photo for each of you to conjure up your own happy showroom memory.

My own recollection is fresh since I’m considering (ugh!) a new car purchase. At a local car dealer, no less than 5 sales guys tried to foist themselves on me.  I was just one salesperson away from hightailing it out of there.

Car dealers and manufacturers spend a fortune getting you in the showroom door. Imagine if they invested equally in delivering a valuable, in-person content marketing experience.  One can dream.

But, because we can learn from the awful as well as the awesome, here are some content marketing lessons to take away from the typically painful automobile showroom encounter.

If Your Visitors Have To Search for It, They Won't.

I continue to be surprised by the number of marketing and advertising companies who have websites that hide examples of the great work that they do behind a bunch of content clichés that fail to distinguish them from every other similar company. 

I recently stumbled upon the website of such a company who is missing its primary content marketing opportunity. They have great stuff, but it's really hard to find.

Content marketing is all about providing relevant, compelling, and easily accessible information to your prospective customers.

In this case, what is genuinely relevant and compelling is the work that this agency has done on behalf of of its clients. That  visual content represents potential solutions to the problems that its Web visitors are facing.Unfortunately, the content that counts is lurking behind some same old, same old verbiage.

Or Maybe I’m on a special list of empty-headed business people.

But I’m hit by way too many email marketing campaigns that must assume that I’m exceptionally gullible. Perhaps I’m the only person that hates this stuff, but I’m going to share the agonizingly long text of an intelligence-insulting promotional email so you can judge for yourself.

Several normal emails kicked off the campaign promoting an online workshop. That was fine. I’m interested in the topic and am ok getting marketing missives.  But, then came the first ‘oops’ email follow up with a lame 'I goofed’ message. And then the pathetic ‘boo boo mistake’ attempt that you see below in appropriate scarlet letters sneaked into my in box.  Does this woman really think I will fall for this?

A Sadly Wasted Effort for a Mystery Event That Might Even Have Been Worth Attending

I just received an email promotion that was so wrong-headed that it makes a perfect negative case study.  As always we can learn from what is terrific or, in this case, not so terrific.

Here are 4 Major Email Promo Mistakes that You Should Avoid:

• The header: This is the email header I saw in my inbox: “invitation for March 17”.  It doesn’t tell me what is happening on that date or why I should care. Since I, like all of you, receive way too many emails, I have no earthly reason to open it. 
  Your header must entice the recipient to open your email by showing quickly that your reader will benefit. It plays the critical role of a headline in a news story or an advertisement and is even more important because it’s the only thing your recipients may see in their crowded in box.