Content Marketing Today

A New Edition of the Timeless Book, Presenting to Win, Explores the Content Marketing Component of In-Person Persuasion.

Whatever audience you must persuade, you need to engage them with compelling content in the form of stories. That’s easy to say, but hard to do.

As Jerry Weissman, author of Presenting to Win: The Art of Telling Your Story, puts it, "The problem is that no one knows how to tell a story and no one knows that they don't know how to tell a story."  Fortunately, you’ll come away from reading this book armed with the necessary tools to tell those all-important stories brilliantly.

Presenting to Win, in its new expanded edition, teaches you to communicate with a purpose--whether you are convincing employees of the need to change, persuading prospects that you have the best solution to a problem or leading skeptical community groups to support your cause.

When You Deliver Great Content and Control a Critical Buyer Database You Drive Sales

Although they are in the advertising business, small publishing companies have never done much advertising for their magazines. The reasons were simple, but not necessarily obvious: They didn’t have to—and it wouldn’t work if they tried it.

By emulating the best practices of small publishing companies, you can minimize traditional marketing costs, too. Believe it or not, it all comes back to content marketing. 

Why publishers can market effectively without advertising

Here is how publishers increase the likelihood that influential buyers will purchase advertising from them.  It couldn’t be simpler. Simply create an outstanding magazine filled with world-class content that provides thought leadership for their publication within their carefully targeted market.  Not only will  their subscribers value what they do, but their potential advertisers will value them just as much. 

Unfortunately, current business realities are bringing even the best publishers to grief.  But, that means you are even better positioned to benefit from effective content marketing.  

Here’s what to emulate:

Dan Roam in “The Back of the Napkin’ makes a convincing case for a simpler and better approach to communicating based on visual thinking.

There's a reason that school rooms and conference rooms have whiteboards.  We all tend to learn better when we combine what we hear with what we see.  That's why presentations can be more powerful when they integrate appropriate visual imagery. 

That was probably what the creators of PowerPoint had in mind rather than the bevy of bullet point, text-heavy monster presentations it has unleashed upon the world.

There is a better way and it’s all about visual thinking. Dan Rowe makes a powerful case for building on basic visual imagery as the best way to share information, solve problems, and sell ideas.

Their first effort tried to play the cute, sympathy card with an actual card. Now they imply its my fault that I bailed on them and trash the company they wrongly assume got my business. 

I wrote recently that Embarq could have saved a lot of marketing moola by providing great customer service in the first place: The Huge Marketing Reality That EMBARQ Forgot. I, along with a likely heard of horses had already left the Embarq barn so it was too late to whistle us back.  But, did they give up? No, now they are starting to sound irritatingly desperate.

Marketing experts shared invaluable insights about how to market in turbulent times through the effective use of content online, in print, and in person.

Custom publishing has gone from being an ancillary, add on component of marketing strategies to becoming a vital ingredient.  Why?  Because content marketing is so important to an increasing number of marketers and companies of all sizes.  Therefore, creating custom content is no longer a nice to-do, if you have the money.  Rather, it has become an absolute must-do as part of an integrated content marketing strategy.

The strategic importance of content marketing, and of its first cousin, social media, was front and center at this year's Custom Content Conference. 

Here are 8 great takeaways that I brought home with me from the conference:

If you really show the love to your current customers, you won't have to beg shamelessly to try to get them back.

Image via Wikipedia

Just like the Swiffer, "Baby, come back" TV ads, once you've lost your long-time customers, you may have to forget about getting them back--even if you send them flowers or sing under their window.

EMBARQ basically failed the in person content marketing test. They completely forgot the vital importance of your people to people relationships.

For many years in our part of the world, Southwest Florida, EMBARQ offered solid reliable phone service that originally ran under the Sprint banner.  But, over the past six months or so, we ran into lots of annoying problems. 

When we called them, rather than taking a proactive approach to figuring out what was wrong and fixing it, they suggested that we must be doing something wrong.  They insisted that we go through all kinds of gyrations to test it out and warned us that--although they could send out a service person--they would have to charge us if it turned out that the fault was ours.

Content marketing is now a strategic imperative for companies of all sizes.  Doing it well is challenging because it requires a new mindset for most marketers.  When you add in rapidly evolving digital technology and a plethora of social media choices, keeping up is very hard to do. 

That's why the March 22-24, 2009 Custom Content Conference in Miami is especially relevant to marketers.  Because content marketing will be playing an ever more important role within your company, effective execution becomes paramount. 

In today's, you will learn from some of the best content marketing thinkers in the business.  Best-selling otter, David Meerman Scott, kicks it off discussing how to create a worldwide rave.  You'll also hear from marketing gurus with Lego, Kraft, Nielsen, Leo Burnett, the Miami Dolphins, just to mention a few. Click here to see the awesome speaker lineup of and what they will be discussing.

Are they tossing authenticity right out the window just like Coca Cola tried to do to its much loved 'classic' version?

I may be all wrong.  After all, the folks at Starbucks have undoubtedly spent a bazillion dollars in research to show that there is a need for a new kind of instant coffee. I simply have a gut reaction that their new Via Ready Brew, misses on three counts:

1. Starbucks is all about freshly brewed, freshly ground coffee served up in an authentic Starbucks environment.  Instant coffee, by any other name, is a throwback to a time when we needed a very low-cost solution to having a single cup at home or in the office.
2. Starbucks has a hard won image as an environmentally sensitive company that understands issues of sustainability and conservation.  How do individually plastic wrapped portions of instant coffee square with that company image? How many of those plastic wrappers will wind up in landfills around the US?
3. Starbucks is already bucking a new cost-conscious trend among American consumers.  Now are they are asking us to shell out 80 cents for a cup of instant coffee(if you buy the 12 pack).  Of course, that's cheaper than what we would pay for a small cup in a Starbucks retail store. But it's 10 times more expensive than if we brew Starbucks coffee at home from a bag we can buy at the supermarket.

Essential content marketing advice from the Red VW Bus blog

Blogger, Tim Moore, wrote recently about the need to give up old school marketing and replace it with a new approach is based on understanding buyers as "prosumers."

A prosumer is actively involved in researching and interacting with the companies from whom they will buy.  They expect to find accurate, objective, and trustworthy information from every vendor.  If they don't find it, they will head off to evaluate someone else. Worse, they will probably never return.

Old-school marketers are uncomfortable with this concept.  They are used to one-way marketing communication and a sales approach that talks at the customer rather than with the customer. That just doesn't work anymore.

According to Tim, the Apple store is a perfect example of an environment in which prosumers are welcomed with open arms.  This matches my own experience in which I was able to get honest and earnest answers to every question I had about a new iPhone. I had absolute trust in Apple and its people throughout the buying transaction. We probably all wish that the Apple store experience was replicated throughout the retail industry.

I think Tim is right on the money with his emphasis on the need to establish trust.

Conditioned Air shows how internal content marketing enables internal communications that bind, motivate, and strengthen its team.

You can learn an awful lot about a company during your first few minutes inside their office. Is everything spic and span? Do you get a warm welcome? Do you see energized, friendly staffers. Do you get offers of help?

If the answer to these kinds of questions is an unequivocal Yes, you have just met a company that understands the vital role of internal communications. In fact, it's probably a company that believes at the gut level that the company is a team with every member playing a vital role in its success.

I think Naples-based Conditioned Air is one such company. It also turns out that they understand the importance of content marketing inside the business.

On a recent visit, company CEO, Theo Etzel, and I were discussing content marketing when the subject of internal communications arose. He showed me the most recent edition of their company newsletter. After reading it, I can say that this company walks the walk on internal communications.