Content Marketing Today

You must be clear on what you do and how your customers will benefit

I became aware of the Metwell website as a result of a promotion they had sent me via Twitter. Their website is full of unintended ironies as they offer online marketing advice which the website appears to ignore.

It's also a good example of a website with a pretty good layout that is undercut by a lack of focus and a serious shortage of relevant and compelling content.

I found it hard to understand exactly what Metwell does or how they could help me after a quick--and then a more in depth--visit to their website The company seems to know content is important because their site attempts to provide a lot of content, at least on the surface. But they misunderstand the essence of content marketing by failing to make their content relevant and compelling to prospective buyers.

Here's what I find to be most problematic:

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How to go from clueless to compelling to transform prospects into buyers

In 2007, the mention of content marketing brought as many blank stares from small business owners as the mention of a website did 10 years before. In fact, in 1997 when we started our small business magazine in Southwest Florida, few owners had websites, let alone an online marketing strategy. In 2009, most small businesses do have websites and the term, ‘content marketing,' has gone from obscure to fashionable. When I say fashionable, I mean that the usage of the phrase has skyrocketed in the past two years. For example, the number of visitors to our website who arrived because they had done a search for 'content marketing,' has increased by a factor of 10. I'm delighted that content marketing has come out of the shadows and into the spotlight. Even so, for most small businesses, developing a content marketing mindset and a strategy to follow just does not come naturally. Fortunately, the fundamentals of a successful small business content marketing strategy are much more commonsensical than you might think.  In fact, they build on what have long been best marketing practices.  Even those content marketing elements that require a new mindset have a simple and compelling logic that even the smallest business can grasp and adopt.

Here are the six steps that can put you on the path to an effective content marketing strategy:

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Influence them with information well before they are ready to buy from you.

I have written before about the many differences between a traditional website and a blog.

Your website typically provides timeless information, while your blog provides timely information. Moreover, your blog becomes more important as you keep adding more and more content that is relevant to your prospective customers.

But a case study about a consulting company, De Novo Strategy, from Bernie Borges' new book, Marketing 2.0, suggested a new nuanced but critical reason for the power of a business blog.  It boils down to the fundamental difference between the purpose of your website and of your blog.

Your website must necessarily be designed so that when your customers are ready to research the purchase of products and services, they will find everything they need to know to make a positive buying decision on your site.

Your blog has the opportunity to reach those prospective customers earlier in the process. The best blogs provide a continuous stream of information about topics, issues, and problems that are specific to a well defined market niche. This would apply equally to content marketing or a segment of the banking industry.

As we begin an initial search for information in a particular niche, we probably have no intention of buying anything from anybody. At that moment in time, we simply want to become better informed in areas that matter to us, either professionally or personally. We are looking for information. We are not looking for a vendor.

A banking market website without a blog--loser. With a blog--winner.

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Content Marketing Pioneer, Tim Berry of Palo Alto Software Tells You How to Build Your Business Before He Charges You a Nickel

In 1994, I read the first edition of Tim Berry's wonderful book, Hurdle: The Book on Business Planning without realizing that it was a perfect example of content marketing. Of course, back then, nobody was calling what he did content marketing. Essentially, Tim's book gave away all of the information you needed to build your own successful business plan. This might seem odd since his real business then and now is selling software that automates the process of building business plans and marketing plans. Why would we want to buy his software after we've read his book? I believe there are two reasons: Read More

That's the key word from veteran SEO expert Heather Lloyd-Martin

SEO is not about creating a website sausage overstuffed with key words and phrases. It’s all about creating relevant and compelling content that transforms you into a thought leader who can become a trusted provider That is ultimately how you convert visitors into buyers Of course, this is gospel for me and many content marketers. But, it is still poorly understood by many marketers and SEO practitioners who swear that cramming a ton of “search engine friendly” words and phrases deemed into every nook and cranny of your website will place you high on the results page. So, I was both encouraged and inspired by Heather Lloyd-Martin's recent post. She has been helping clients get great search results for more than a decade. Since Heather does search engine optimization for a living, it's wonderful to hear her say that it's ultimately all about the content. Read More

Visitors to two new client websites are spending a lot of time learning about their teams on pages devoted to team members. Why? Because your visitors understand that they must count on your people to deliver solutions to their problems.

When I recently reviewed the Google analytics data from two recently launched websites, the amount of time visitors spent on pages devoted to their team members reinforced the value of showcasing each organization's team. Although, in both cases, a dozen or more pages got a solid level of traffic, their people pages ranked very close to the top.

Your customers want to know that you have the right people on the bus and that you truly value them.

When top corporate executives featured in Good to Great were asked to provide reasons for their success, they focused more than anything on their people. Author, Jim Collins, talked about the importance of getting the right people on the bus. Every leader understood that having the right team in place enabled them to manage almost any situation.  In effect, those leaders indicated that leadership was a heck of a lot easier if you had the right people to lead. 

Your customers know that, too. Sure, they will decide to do business with you in large part because of how you are positioned, on your ability to provide appropriate products and services that solve their problems, and on the competitiveness of your pricing. But, in the end, their trust in your team will take them from strong prospects to solid customers.

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The best small business solution is to eliminate a separate blog and website.

Unfortunately, typical small companies often misunderstand the power of a business blog--and cannot envision how it can and should be the driving force behind your online presence.  Your best bet is to leverage the power of blogging software to create an online presence which is, at once, timeless and timely.

Most of us began with a website that contains static content that was never intended to change much over time. Your static website will be an essential source of product, service, and company data to the majority of buyers that now relying on the Internet as their primary repository of information for potential purchases. Your static website is a vital beginning.  But, it's only a beginning. 

To compete for the attention of both search engines and buyers, you will need to add more and more dynamic content over time.  That's where a business blog comes into play.  If you already have a blog--or are considering one--you probably think of it as a completely separate entity with limited functionality.  That may be true for large organizations.  But, for a small business, your blog should be the engine behind a full fledged website that delivers much more clout than your old-fashioned static version.

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It's Not Visual. It's Doesn't Get Quickly to the Point. It Doesn't Show How It Can Help.

When much of the web was experimental and Web surfing was still recreational, it might have been okay to have a website that was creative for its own sake--even when it was unclear about its purpose.  Not so today. 

We face three key realities that must shape our thinking about a good versus bad website

• Websites are our most important marketing tool. They will increasingly replace most traditional marketing.  Therefore, you have to get it right.
• Your prospective online buyers are pressed for time and won't waste it trying to figure how they will benefit from what you do. 
• You have just one chance to influence your prospective buyer.  If they are not impressed, they will mosey on down the Internet.

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Adventure Training Concepts(ATC) shows us quickly and precisely what they do and why should we should care

I met the founders of this company several years ago when they were just getting started. I always loved the idea of what they were attempting to do but had never looked at their website, until I reconnected with one of the owners, Michelle Jones.

ATC leverages the Armed Forces skills of its founders to teach leadership to the building of teams within a challenging adventure framework.

Of course, I knew what their company did because I had met them before. But I would have been just as clear about who they are, what they do and how they can help my company from a quick visit to their website.

Here's what works so well on their website.

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AC Transit's Dedicated Site, ACTForMe.org, Paints a Brilliant and Loving Portrait of the Benefits of Public Transit

AC Transit operates a very sophisticated bus transportation system in the San Francisco Bay area, handling more than 65 million passengers annually in an area covering 364 square miles.  That's pretty impressive. 

But what really impressed me is the fact that they also make excellent use of the web to tell a story that turns taking the bus into the obvious transportation choice.

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