Danger, danger, Will Robinson!!  Car salesmen approaching!! 

I’m guessing that I didn’t even need an evocative photo for each of you to conjure up your own happy showroom memory.

My own recollection is fresh since I’m considering (ugh!) a new car purchase. At a local car dealer, no less than 5 sales guys tried to foist themselves on me.  I was just one salesperson away from hightailing it out of there.

Car dealers and manufacturers spend a fortune getting you in the showroom door. Imagine if they invested equally in delivering a valuable, in-person content marketing experience.  One can dream.

But, because we can learn from the awful as well as the awesome, here are some content marketing lessons to take away from the typically painful automobile showroom encounter.

5 Lessons to Learn from the Agony of Anti-Content Marketing Car Showroom Visits

1. Don’t make it blindingly obvious that you are desperate to sell a walk-in—read web visitor—prospect anything you can manage to squeeze them into.  Your web visitors want you to make them smarter about possible solutions to their problems so they can make smart buying decisions.
2. Find a fun, unique way to offer helpful info from the get go.  Don’t replicate the same old, same old kind of greeting that you get in a showroom.  I can’t remember a car salesman ever beginning with a useful offer of information, research, fun factoids that might bring me out of my protective shell. Your website can find a zillion different ways to invite and inform your visitors.
3. Provide useful, non-salesy takeaway information that isn’t all about you or your company.  Wouldn’t it be great to get some tangible product information in a showroom without having to survive a gauntlet of desperate-seeming sales guys?  Make it easy for your visitors to take away great content via eBooks or whitepapers without an obtrusive request for buying intention or detailed contact information.
4. Display in-depth knowledge of your products and services in the context of your customers’ concerns. I’ve been astonished by how often a car salesperson is clueless about car information that the dealer or manufacturers should know is top of mind among customers.  Your website is the perfect venue to provide easily accessible, but ultimately in-depth content that answers your visitors most urgent and important questions.
5. Don’t have a pop-up as your web visitors are about to move on that says the non-automotive equivalent of: “What will it take to put you in a car today?”  Apparently, car sales reps are instilled with the assumed truism that if you let a prospect leave the showroom leave without getting them to make an offer, you’ll never see them again. 
   I’m pretty sure that’s because they hated dealing with you so much that they would rather have root canal without anesthetic than relive the showroom assault. 
   On the other hand, offering your web visitors relevant and compelling content that leads them naturally closer to trusting you will encourage them to return.

I”m probably naive about this but I really believe that smart car dealers could deliver a positive–and mutually rewarding–content marketing experience if they made the buying process all about the customer and his needs.

But, there is one thing I am sure about. When you show that you genuinely care about your online customers by benefiting them from the time they first land on your site, a significant percentage will come back to spend time on your site and to buy.  

A business card is quite literally a small thing. But here’s one that made a big impression on me as a surprising example of content marketing.

The card’s owner/creator, Kerry-Anne Gilowey, participated in a workshop with me at the 2010 Content Strategy Forum. She impressed me as being memorably smart, creative, and witty. Quite separately, I found her card positively memorable, too.  And, I would have done even if I had never met her in person.

Here’s why:

On the front—very nice but not the killer side

• She leads off with her content marketing/social media credentials. I see those even before I see her phone number
• She asks us to take action, e.g., find me…follow me…call me.
• She doesn’t bother with an address that would have taken up communications space–and these days, who cares?
• Her sunshine graphic reflects her company name nicely but not obtrusively.

On the back—here’s the especially memorable creative side of the card

• She provides a category cloud that shows us at a glance what she does and the relative weight she gives to each element
• We can grasp almost instantly what she does that can help us.
• She doesn’t have to say that she does these things. We just know.
• It’s a creative approach so we spot her creativity.
• It’s web-related so we also figure that she intuitively gets the whole web thing.

I’m sure that there are plenty of wonderfully effective business cards out in the world. But of the dozen+, I collected at the Forum, only Kerry-Anne’s communicated so much, so memorably. In fact, it’s the only one I could have described from memory.

When it comes to your content marketing strategy, even your business cards can make a difference.

Yes, we are at it again. Joe Pulizzi and I are writing a follow up to our groundbreaking first book, Get Content Get Customers, which is considered by industry pundits to be the content marketing bible. 

We would like you and your clients to join us on this next leg of the content marketing crusade by sharing with us with your successful content marketing case studies for possible inclusion in the book.

Our new book, to be released this summer, is gathering the most successful/results-driven content marketing case studies on the planet. We’ll provide a wealth of how-to’s, practical tactics, and put-it-to-work specifics for content marketers old and new.  Tens of thousands of readers will learn how you or your clients used content marketing to achieve measurable results.

We are inviting our colleagues and friends to have first crack to submit one or multiple case studies.  We know you’re resource-limited, so we’re making it easy for you to participate. Simply complete the very brief form below regarding target, objectives, execution and results. 

Submissions are due by April 9, 2010.  Should your case study be chosen, we’ll connect with you to arrange a brief interview to flesh out the details so that we can add color and context to that make your successful case study really shine.

Also, as a bonus,  the first 50 companies who submit a case study will each receive a complimentary copy of the finished book. Every company who is included in the book itself will receive 5 additional copies.

Here’s the link to the case study form: https://spreadsheets.google.com/viewform?formkey=dHNtRElzX1QycnN0azY5VlM5RzFxanc6MA

If you have any questions, don’t hesitate to ask.  We would love to include your success story in our next book.

In order to generate measurable marketing response, you may well continue to rely on direct mail.  Although it may be less effective than in pre-Internet days, direct marketing does work with the right targeted message to the right audience. 

You can optimize your efforts by using a tool suggested by Blase Ciabaton. It’s all about PURLs that let you get personal with your prospects.

As a content marketer, you can target prospects individually with the use of PURLs, which are ‘personalized URLs.’  Thus, a 10,000 person direct marketing campaign would generate 10,000 PURLs which serve as individualized landing pages and can even greet the direct mail recipient by name.

This approach also enables the sender to track activities driven from that landing page precisely because it is attached to a unique individual.

According to Blase, here’s why this approach is so valuable:

“PURLs represent the future of direct mail marketing.  For those already using direct mail successfully, PURLs are very likely increase the response rate.  For anyone who’s avoided direct mail because of the difficulty in measuring response rate, then PURLs are the ideal way to leverage direct mail and have an accurate understanding of response.”

If you are still wondering how you might use this approach, Blase provides the example of a university prospecting for its new Freshman class:

A local college sends out a targeted direct mail campaign to attract rising high school seniors to apply.  Interested students enter their personal URL from the mail piece, and are welcomed by name to their custom landing page.  A very brief survey that’s on the landing page asks the students to select from a list of possible degrees or majors, and then asks for their preferred method of contact while collecting this additional contact info (cell phone @, e-mail address, etc.).

Direct marketing lives on. It fits well within our content marketing universe when the messages we send and the PURLs to which we send our prospects accurately reflect our understanding of their individuality.

You can learn much more about how to put PURLs to work by checking out what Blase has to say at TheDirectMailMan

AC Transit avoids the "build it and they will come" mistake to which many companies and organizations fall prey. They know that simply offering bus service and implementing technology is just the beginning to motivating Bay Area residents to take the bus regularly.  They also prove that traditional outdoor advertising can still work brilliantly at the right time and place.  This is targeted, visual content marketing at its best.

The San Francisco Bay area boasts excellent public transit systems in the city itself and in surrounding counties. AC Transit is notable not only for a well-run system, but for its effectiveness in marketing the benefits of public transit to its passengers.

AC Transit is the third-largest bus-only transit system in California, serving over 400 square miles of the East Bay.  Every weekday, over 230,000 people ride their fleet of nearly 800 buses.  They run buses on 105 routes with more than 6500 stops.

Even better, they do a great job of marketing all those buses, stops, and routes to current and future passengers.

We have already written about their wonderful online marketing campaign that paints such a compelling picture of the benefits of bus travel. AC Transit  created ACT for Me as “Your Guide to the Future of Public Transit.”  They illustrate why AC Transit should be an integral part of your life by sharing a creative range of content—from user-generated videos, to a travel savings calculator, to a discussion of community and environment benefits, and the exciting future of transit. Here’s A Public Agency That Really Understands Content Marketing.

Now they are adding even more value for their customers and continuing their effective campaign in a brand-new way.

Helping Passengers First by Adding Smart Transit Technology—and Then by  Enticing Them with Smart Targeted Marketing

AC Transit committed to NextBus to improve bus travel for their millions of annual passengers.  This system tells riders exactly when the next bus will arrive—and can even send arrival alerts so passengers never miss a bus.  However, they didn’t assume that every rider–or potential rider–would be aware of this new technology nor understand how NextBus could help them

To make the most of their NextBus implementation, they have recently added advertising to their bus shelters.  Now, even passersby get the message about how easy it is to use public transit and to stay on time.  The bus stop ads illustrate that it’s easy to know when the next bus will arrive by using NextBus technology. They use an image of a rider using a smart phone to access bus data with an additional close-up image of a smart phone and showing a NextBus prediction. Of course, they include the appropriate web address to use so that riders can access the NextBus data immediatel

In this way, AC Transit helps current riders to improve their bus riding experience while providing an easy-to-understand marketing message for folks who may be just beginning to think about taking the bus on a regular basis.

Even in Northern California, it can be difficult to get drivers out of their cars and onto the bus. But AC  Transit is doing a stellar job of marketing that is very likely to make that transit transition seem like a very smart idea .

After all, the newsletter has a relatively finite reach, even online.  Think beyond this single content product.  You can dramatically increase the impact of your content marketing by thoughtful repurposing of the information and resources you developed in order to create the newsletter itself.

Here are 7 ways to extend the reach of your content far beyond the circulation of that print publication.  None of these require significant incremental expense. But they will consistently deliver dramatic increases in the reach of your content to prospective customers—and the impact it has on them.

1. Be certain that each newsletter story links to a dedicated page on your website or blog. You want your readers to find their way easily to your online home so they can discover lots more about your company, its products, and its people.  Your hyperlinked newsletter articles make the natural content connection.  In addition, try to link to more related stories on your site or blog from the original article.

2. Record audio and video of interviews for your newsletter for later repurposing. Post videos of interviews to YouTube and other targeted video portals specific to your industry. Upload audio to your website and blog.  Research podcast directories that may be relevant to your industry. Many of us would rather watch or listen to critical content.

3. Develop a news release schedule before your newsletter comes out. Target three or four key topics that affect your customers and the industry (based on the newsletter content). The release link should take them to the newsletter subscription page. Consider offering a free whitepaper or report as an incentive.

4. Discuss the newsletter and its content on your business blog. Post some of the key findings/issues. If you don’t have a blog, it’s high time you started one to connect to your customers.

5. Sent out news releases through a keyword-optimized service such as PRWeb. Make sure that they really are newsworthy. You’ll be surprised at your reach beyond your static newsletter readership. You’ll be picked up in the blogosphere and even by traditional reporters who are always looking for news stories.
Remember, news releases are for much more than getting press; they are for building key links and for helping bloggers and influencers find your site. Industry bloggers will be key to extending the reach and impact of your newsletter.

5. Continue the news release program after your newsletter is released, pushing the audience to  videos, an eBook, or key articles.  Your newsletter content can still be the foundation for newsworthy stories weeks or sometimes months after it hits the virtual street.

6. Be sure to make RSS feeds available for your newsletter and for all of your web content. This is an easy and free way of syndicating your news stories that will extend your newsletter subscriber base dramatically.

7. Be sure each article integrates social media sharing capabilities so that enthusiastic readers can tell your stories to their colleagues and friends on Facebook and Twitter.  If you’re lucky, a great article may go viral and be spread across the web by enthusiasts who value and want to share your content.

8. Provide something remarkable and different on your website or blog for download. This does two things: 1) continues the conversation with your current customers, or 2) gives you information on prospects so you can begin a conversation with them. Something remarkable may be a free eBook about the 10 trends in your industry, or a free white paper on a new, cutting-edge technology. Keep the sales pitch out. Seek only to educate at this point.

Social media certainly loomed larger in the past 12 months but interest in content marketing strategy accounted for the majority of the most popular posts.

Here is the Cliff’s Notes bullet point version with more detail and links to the full articles following:

• How To Create the All-Important Elevator Speech For Your Presentations and for Your Content Marketing
• 5 Reasons an eBook Should be a Core Component of Your Content Marketing Strategy
• 5 Twitter Tips to Strengthen Your Content Marketing Strategy
• Want to Attract and Retain Great Customers? Become Their Online Content Concierge!
• Six Steps to a Successful Small Business Content Marketing Strategy
• 6 Reasons Why Your Blog Is Your Most Important Social Media Tool
• Why Being Visual Can Bring Beautiful Business Results
• 6 Reasons to Embrace Social Media Today
• Top 10 Lessons Small Businesses Can Takeaway from Smart Content Marketers
• 6 Secrets to Making Online Video Work for Small Business

A more detailed look at the top 10 with links to each complete article is just below.  Kick back and enjoy.

1. How To Create the All-Important Elevator Speech For Your Presentations and for Your Content Marketing
   It is so hard, but so important to explain what it is that you do and how it will benefit the person to whom you are communicating. Not at length.  But so concisely that it can be communicated in less time than it takes an elevator to go up a few floors. And, so compellingly that your listener will remember and repeat it to others. Click to read more.

2. 5 Reasons an eBook Should be a Core Component of Your Content Marketing Strategy
   Of course, I’m assuming that you already have a website and are probably doing some business blogging.  You may also do a regular eNewsletter to inform your customers and prospects about the great content you have created recently online.  Your next step is to create an e-book that targets your ideal customers. Click here to read more.

3. 5 Twitter Tips to Strengthen Your Content Marketing Strategy
   You may be wondering why something as seemingly simple as Twitter causes so much confusion and consternation among business people.
   Perhaps, it best likened to a tool like a hammer which is simultaneously simple and powerful.  After all, a hammer can be used to put up a basic bookshelf or to build an entire home that will house a family for a lifetime. Click here to read more.

4. Want to Attract and Retain Great Customers? Become Their Online Content Concierge!
   Think of yourself as the ultimate knowledge resource like those concierges serving fine hotels such as the Ritz-Carlton or the Four Seasons—But Available 24/7. Click here to read more.
5. Six Steps to a Successful Small Business Content Marketing Strategy
   How to go from clueless to compelling to transform prospects into buyers
   In 2007, the mention of content marketing brought as many blank stares from small business owners as the mention of a website did 10 years before. In fact, in 1997 when we started our small business magazine in Southwest Florida, few owners had websites, let alone an online marketing strategy.
   In 2009, most small businesses do have websites and the term, ‘content marketing,’ has gone from obscure to fashionable. When I say fashionable, I mean that the usage of the phrase has skyrocketed in the past two years. For example, the number of visitors to our website who arrived because they had done a search for ‘content marketing,’ has increased by a factor of 10. Click here to read more.
6. 6 Reasons Why Your Blog Is Your Most Important Social Media Tool
   It’s much more powerful than those young whippersnappers–Twitter and Facebook
   Thanks to free or inexpensive blogging tools, any individual can be on the same technological footing as the New York Times or Business Week.  That may seem relatively obvious to many of you.  What I think is less obvious is that your blog is every bit as much a social media tool as Twitter, Facebook or MySpace.  In fact, I believe that a blog is the most important social media weapon in your arsenal. Click here to read more.
7. Why Being Visual Can Bring Beautiful Business Results
   Inspiration from ‘Visual Blogger’ Mark Smiciklas of Intersection Marketing
   It’s hard to make things easy. And, it’s even harder to be amusing at the same time.
   But the very best visuals take a complex idea or series of connected ideas and make them instantly understandable. Just the right visuals make those ideas even more memorable when they are funny as well. In the case of the Intersection Marketing blog from Mark Smiciklas, he manages to do both consistently. Click here to read more.
8. 6 Reasons to Embrace Social Media Today
   Social media marketing is a trend, not a fad. But,  most small to medium-sized businesses have yet to participate fully and enthusiastically.
   We have just written about a powerful new research study that paints a picture of how thousands of smart companies are already benefiting from the inclusion of social media.  What’s clear from that research is that when we evaluate social media, we are not talking about the marketing longevity equivalent of the hula hoop or the Lambada.
   Social media marketing is here to stay.  Because you want your organization to be here for the long haul as well, you need to move now.  Not next week. Not next month. But now. Click here to read more.
9. Top 10 Lessons Small Businesses Can Takeaway from Smart Content Marketers
   This week, several client meetings reinforced a vital truth:  Content marketing isn’t an arcane theory taught in expensive graduate schools that only billion dollar companies can use. In fact, great  content marketing is much more about brains than big bucks.
   Those client conversations took me back to lessons learned from more than a dozen case studies we featured in Get Content Get Customers. What came through loud and clear was that content marketing requires discipline, patience, and persistence, but it doesn’t require an enormous budget.  Click here to read more.
10. 6 Secrets to Making Online Video Work for Small Business
    Kathy Saenz of Neighborhood America Shares What It Takes to Make Video an Effective Content Marketing Tool
    Even a micro business can use video effectively to communicate with its customers online.
    But, as we amateur carpenters know, you can wind up with a mess instead of a masterpiece unless you understand how to use a potentially powerful tool well.   In that spirit we’re happy to can share with you six terrific tips for using video successfully from talented Southwest Florida professional, Kathy Saenz. Click here to read more.

Thanks to everyone for their support in 2009!

What’s the difference between 2-D marketing and 3-D marketing you might ask? Plenty!

Think of all the junk mail you receive at home or at the office.  Tons of envelopes and a few postcards.  Virtually everything but the bills will be tossed–and much of that without anyone looking at the individual pieces.  There is no depth to all that stuff.

But what if you receive a well-designed magazine that clearly matches your interests, even if you haven’t requested it?  What’s the likelihood that you will spend at least a few minutes leafing through the magazine.  Thus, the 3-D marketer will have made a memorable and positive impact on you and/or your business. The 2-D marketer will wind up in the wastebasket.

3-D analog marketing does very well.

A single page promotional flyer is obviously two-dimensional in a literal sense.  It is also two-dimensional in the figurative sense of lacking real depth.  After all, how much can you communicate on a single sheet of paper? This is similar to a one sheet product sheet sent to a business or an announcement of a 50% off sale at a department store.  Although you can convey important information–and perhaps relevant information, you are extremely limited in how much you can convey.

Let’s take it to the next level.  Think of a carefully targeted custom publication with 32 pages.  Best Magazine from Best Buy provides an excellent example. 

As we have written in Get Content Get Customers, Best Buy’s magazine targets their very best customers with an enthusiast’s paradise chock full of product information about everything from iPods to sports cars.

This is an enthusiast’s magazine in the best tradition of favorites such as Sports Illustrated or Car and Driver. As such,  Best Magazine is three-dimensional analog marketing at its best, providing both literal and figurative depth.

3-D online marketing does brilliantly—and for a much lower cost.

Let’s take 3-D marketing onto the Internet. Imagine a well-designed website with content that is a relative to your needs, tells you everything you need to know in order to make a buying decision, and makes it incredibly easy for you to complete that buying transaction.  This is 3-D marketing taken to its logical extreme.

In the analog world, 3-D marketing beats out 2-D marketing, but at a significant cost differential.  As paper, printing, and postage costs increase, it becomes more challenging to generate a meaningful return within the analog universe.

Conversely, in the digital world, 3-D marketing gives you infinite reach with virtually zero incremental cost.  Better yet, the more depth of content you provide, the more powerful this marketing weapon becomes.

Marketers must understand, however, that a Web presence in and of itself is meaningless.  Great content gives meaning and power to the three dimensions. If your site lacks that content, you might as well go back to mailing postcards and product fliers.

It is worth noting, of course, that you do not need to wear special glasses to get full benefit from 3-D digital marketing.

Those client conversations took me back to lessons learned from more than a dozen case studies we featured in Get Content Get Customers. What came through loud and clear was that content marketing requires discipline, patience, and persistence, but it doesn’t require an enormous budget. 

It’s particularly gratifying to watch so many small businesses and independent professionals putting content marketing to work.  Here in SW Florida, Dean Piccirillo of HBK Sorce Financial, realtor, Chris Griffith, and Simply Cupcakes of Naples are three inspirational examples. With minimal budgets and maximum creativity, they are executing content marketing strategies that deliver tangible results.  And, for the most part, they have bypassed traditional marketing and advertising.

If you haven’t read Get Content Get Customers, you can cut to the content marketing chase here with the following 10 top takeaways from our case studies. They may just inspire you to stop procrastinating and to kick start your content marketing strategy now. 

These takeaways apply to companies of every size, but will bring outsized benefits to small companies when they use marketing brains to outmaneuver marketing brawn.

10 Lessons Small Businesses Can Learn from Smart Content Marketers

1. Only content that is intrinsically valuable to your customers will work as a core component of your content marketing strategy.
2. You must have a thorough understanding of your customers and what is most important to them. If you do not understand the problems and challenges that they face, you cannot
   hope to create content that is truly relevant to them. Without understanding their problems, you cannot provide solutions.
3. A comprehensive content marketing strategy may completely or partially replace traditional advertising and marketing. Such a strategy can be both more effective and less expensive
   than doing things the old-fashioned way.
4. Print publications can be a powerful weapon in your content marketing arsenal. They enable you to reach out to your customers with precision, offering carefully targeted messages that are totally under your control.
5. Great design adds significant value to content marketing by making it more accessible, more appealing, and more actionable for your customers.
6. Your best content marketing investment may be in the creation of a dedicated internal or external team that understands how to produce great content and that lives and dies by the
   success of your content marketing program.
7. Drink your own Kool-Aid. Whenever possible, use your own company’s products or services to prove their worth to your customers.
8. Get your customers to participate actively with the content that you create in print and online. Begin a conversation and keep it going in order to earn your customers’ loyalty and
   trust.
9. Relevant and valuable content is just the first step in turning prospects or visitors into customers. You must then make it easy for them to buy.
10. Your small company can emulate most of the best practices from big companies in whole or in part.  It’s not the money. It’s the content marketing mindset that counts. Big ideas can trump big bucks.

The bottom-line: Content marketing is already working for smart small companies.  Now is the time to put it to work for your organization.  Don’t put off the decision any longer. You’ll find that learning from these 10 takeaways is a great way to begin.

I was perversely inspired to write this because of a recent gorgeous direct mailing I received from local French restaurant.

They did a lot of things right. There was some beautiful photography that captured the essence of this charming little bistro. They described how the restaurant and its cuisine were uniquely appealing. They shared some impressive awards and recognitions for their excellence. They included their Web address. And, they even provided a little map that showed me exactly how to find it.

There was only one thing missing. But it was the most important thing: They failed to make me an offer that would entice me to dine at the restaurant. In fact, there was no offer at all.

So here’s a lesson we all learned long ago from the Godfather: make me an offer I can’t refuse and I will respond promptly and positively. For this restaurant, there were certainly plenty of possibilities. It could’ve been free appetizers, free glasses of the house wine, buy one entrée get one free, 50% off a bottle of wine or free desserts. But they offered me nothing.

Even worse, there was no call to action, offer or no offer. On one side of the 3" x 7" promotion piece the name of the restaurant served as the headline. On the flipside, the only thing resembling a headline was "recipient of many awards".  They didn’t ask me to take any action at all.

For me and I’m sure for most of the recipients who aren’t familiar with this restaurant, we will probably toss the promotion piece without taking any action. It appears to be a pretty expensively produced item so that means between postage, design, and printing they have spent a lot of money. But, I think most of that money was wasted because they neither asked me to come to the restaurant nor offered me any compelling reason to do so.

I am not a direct marketing expert, but I do know this: If you make me an offer I can’t refuse, you increase the likelihood of taking the action you want me to take by orders of magnitude. Moreover, if you had told me to bring an offer-containing promotion piece to the restaurant, you could have measured the results of your marketing efforts precisely. Finally, whatever you gave away would have been more than balanced by the money I spent on everything else during my visit–not to mention the money I would likely spend on future visits.

The direct marketing lesson: When you make your prospective customers an offer they can’t refuse, it will work for you just as effectively as it worked for the Godfather all those years ago.