I think we can all agree that the health insurance reform legislation of 2010 will touch each and every one of us. It will impact both businesses and individuals.

If you are a business owner, it is vital that you understand how it will affect you and your employees.  Why? Because, unless you are a very small business, you will either have to provide healthcare insurance or pay a penalty for failing to do so. You will have to make some tough decisions in the years to come about how to handle your employees’ health insurance needs.

Because of the dramatic impact of this legislation, there is an urgent need for comprehensive and understandable information so that business owners can plan intelligently.

This creates a uniquely powerful opportunity to provide relevant and compelling content for your current and prospective customers. You can demonstrate thought leadership at a time when business owners are desperate to find an information source they can trust.

One local agency is doing exactly that.  Gulfshore Insurance in Naples, Florida is doing a superb job of content marketing at the exact moment that the health insurance paradigm shift looms large for everyone in the United States.

When you go to their website, you can find a broad range of information about the kinds of insurance coverage they provide, how they help you manage risk, and exactly who they are. That is always important.

But, what is urgent right now–and for years to come–is trustworthy content about healthcare reform. Gulfshore Insurance brings that information front and center on their homepage with their Health Reform Tools and Resources link. 

That link leads you to a wealth of information that is both comprehensive and timely. In the case of health reform, timeliness is vital because so much is undecided, in process, and apparently changeable.

The timeline chart below is a great example of the hard work they have done to help their clients understand what’s in store.

In short, Gulfshore Insurance is executing a content marketing strategy that genuinely benefits their customers and will therefore benefit to them well into the future.

Billion-Dollar Bank/Insurance Agency Completely Misses the Same Once-In-A-Lifetime Content Marketing Opportunity

BB&T is a huge regional bank which has in recent years acquired numerous local insurance agencies. In Southwest Florida, they bought an excellent local firm whose management team and employees continue to provide great products and services.

Unfortunately,  they are missing an unprecedented opportunity to show authentic thought leadership. During this turbulent time in American history when healthcare and healthcare insurance is changing forever, they are missing in action online.

If you go to the old local web address or the parent company insurance agency address, you will find absolutely nothing about healthcare reform. Moreover, they have eliminated any kind of local information on the website to tell you about the kinds of professionals that you would deal with in Southwest Florida.  If you drill down several layers, you can find telephone numbers to call but no e-mail or individual contact information. Even worse, they tell you absolutely nothing about the local company.   If I were not already familiar with that company, I would be at a complete loss to know why I should become a client.

The bottom line:

The Good–

• Gulfshore Insurance is showing authentic thought leadership that will resonate with clients and prospects for years to come.
• By providing lots of relevant, localized information, Gulfshore Insurance enables search engines to rank them highly and prospective clients to find them easily .
• Gulfshore Insurance shows up high on the first page of local search results for terms such as health insurance, business insurance, and personal insurance. Great content has a lot to do with that.

The Bad–

• BB&T has lost that same once-in-a-lifetime opportunity to show thought leadership and engender trust.
• They provide almost no information about their local presence in Southwest Florida.
• Their search engine performance is abysmal. Neither their current website address nor the predecessor local website shows up at all when you search for health insurance in Fort Myers or Naples–our two largest local markets.

Sailing is a wonderful, exhilarating sport for those who have the training and experience to enjoy the ever-changing interplay of wind and water on a boat driven by its sails.

First, you have to learn how to sail.  Happily, like 100,000+ students before you, you can do just that at Fort Myers-based Offshore Sailing School.  Once, you have learned from their skilled instructors, sailing becomes a lifelong pleasure.

But, you can learn even more from the Offshore Sailing School  folks. You can learn a lot about content marketing online.

Bringing Modern Marketing to a Traditional Business

Steve and Doris have been running a sailing school for more than 40 years, building a successful business with multiple locations and a world-class repetition. Although they have been doing this for a long time,  there is nothing dated or old-fashioned about their approach to content marketing. They are fully engaged online with a website, a YouTube channel, a blog, a Facebook page, and a Twitter account. 

I particularly like what they are doing on their website and on YouTube as examples of how to take a traditional business and bring it successfully into the 21st century content marketing world–with a strong visual approach to everything that they do.

How Their Website Makes It Easy to Transform Site Visitors into Sailing Students

• They feature a big, beautiful slideshow at the top of the page that illustrates the beauty of the sailing experience. There is almost no need for words to introduce prospective students to the idea of a lifelong love of sailing. Their own eyes will make the sale about sailing.
• When it comes to home page copy, they get right to the point. In just two opening paragraphs, they make the case for sailing and for the  Offshore Sailing School:

Be Inspired by Sailing!
We know your time is valuable, so we’ll teach you everything you’ve always wanted to learn about sailing, fast. In just three days, our Learn to Sail Course gives you the confidence to sail mid-sized sailboats with ease. In one week you can gain skills to sail and live-aboard big cruising sailboats with our Fast Track to Cruising® course. Like to sail really fast? If you’re new to racing or currently race and would like hard-core hands-on coaching, you’ll benefit greatly from seven days of race training on our Colgate 26 fleet, with seminars and video recaps by North U. in Offshore’s racing courses.
Whichever sailing course you choose, you’ll be inspired, refreshed, amazed at how much you learn. Whether you want to get away for a day or go around the world, sailing is now within your reach. Offshore Sailing School is the leader in sailing lessons and sailing vacations – discover one of our seven locations today!

• They make it very easy to connect with a prominent "Quick Connect" box in the upper right-hand part of the page.
• They display the latest news prominently on the left sidebar, using complementary images as appropriate.
• They combine text and images frequently with sidebar items such as their featured course, their sailing specials, and their newsletter sign-up.
• They highlight their social media connections on Facebook, Twitter, and YouTube  to make it easy to continue the connection.
• They integrate a timely and informative blog, which, in turn, includes numerous videos from YouTube as well as their latest Tweets.
• And, it may be a small thing,but the site’s background is an ocean panorama on what looks to be a perfect day for sailing. For many websites the sort of background would be superfluous. But, for Offshore Sailing School, this is perfect.

Offshore Has Their Own YouTube Channel with Plenty of Engaging Videos

The Offshore Sailing School YouTube page has been nicely designed to complement their website.They have 20 videos which provide sailing instruction, testimonials, and some examples of the sailing experience. Their "Learning to Sail" six minute video has had more than 3000 viewings.That’s pretty powerful when you compare towhat they might have expected from traditional magazine advertising in days gone by.

Does their approach to online content marketing work? Well, if you search for  "sailing school" on Google, you might not be totally surprised that they come up #1 in the organic results.

Not bad for a couple of old salts.

The iPad is the new computing superstar with 2 million units sold in 2 months. As a result, plenty of small companies are benefiting from the apps they have developed for the new tablet computer. Within this new environment, startups can thrive by creating unique and usable software applications that enable iPad users to be more productive.

Todo from Appigo is one such app. It’s a very intuitive application that helps users manage to-do lists, tasks, and projects on their iPad. Because the iPad is hot news, great apps are potentially newsworthy, too. Unfortunately, there are plenty of competitive choices even at this early date.

How, then, can this one small player stand out from the crowd?

As a critical component of their content marketing strategy, the company behind Todo, Appigo,  issued a news release  that makes it very easy to find and to learn about  the company and the product. This is great for users who are looking for information, but it is also a lifesaver for reporters with too much to do and too little time to do it . 

They chose PR Web, which is an affordable new release service offering a lot of handholding for small companies who are new to the PR game.  In addition, it offers broad distribution across the web for every release.

Why This News Release Is so Effective

• Their headline and subhead make it obvious why we should care about this news release and includes keywords(bold type below) for easy findability :
  
  Appigo Raises the Bar for Beautiful iPad Apps by Launching Todo for iPad
  Appigo Todo for iPad Takes Advantage of the iPad’s Large Screen by Presenting a Planner-like Interface for Managing To-do Lists and Tasks. Todo for iPad is Now Available on the iPad App Store at a Special Introductory Price.
  
• They integrate those obvious but important key words such as iPad,to do, task, and Appigo throughout the release so that Google and other search engines—as well as users and reporters–can find the release easily.
• The news release does an excellent job of explaining what Todo does and why we should care. And, it takes only 557 words to do it.
• For potential customers , it tells us exactly where we can buy this App.
• They provide contact information for a real live human being with his phone number and e-mail address.
• They include 5 HTML tags that provide links to external sources. All of those external links are very appealing to Google.
• They highlight a terrific callout quote which sums up the Todo experience– and this quote is hyperlinked to the company website:
  "Holding Todo for iPad in your hand just as you would a daily planner is an incredible experience that gives you motivation to be productive."
• They provide plenty of images that will be available for industry publications or bloggers to use in enhancing their articles. This includes an appealing logo icon and multiple screenshots.
• They offer a window to the company website so you can see what’s available there and can then click to go directly to the site.
• They provide a link to a media kit for reporters and bloggers
• They provide links to printer friendly versions, PDF version, and a Reader version.
• They offer a “Share this” link so that you can spread the word via e-mail, Facebook, Twitteror Google Buzz, among others.

Appigo is a small company, but it’s thinking big about the huge iPad opportunity. Its effective use of a PR Web press release puts it in the same league as much larger organizations.  Did it work? Well, in a search today for “iPad to-do list,” the Appigo App came in 5 of the top ten results on page one. Not bad for a little guy.

P.S. It is a terrific App, one of my iPad favorites.

A business card is quite literally a small thing. But here’s one that made a big impression on me as a surprising example of content marketing.

The card’s owner/creator, Kerry-Anne Gilowey, participated in a workshop with me at the 2010 Content Strategy Forum. She impressed me as being memorably smart, creative, and witty. Quite separately, I found her card positively memorable, too.  And, I would have done even if I had never met her in person.

Here’s why:

On the front—very nice but not the killer side

• She leads off with her content marketing/social media credentials. I see those even before I see her phone number
• She asks us to take action, e.g., find me…follow me…call me.
• She doesn’t bother with an address that would have taken up communications space–and these days, who cares?
• Her sunshine graphic reflects her company name nicely but not obtrusively.

On the back—here’s the especially memorable creative side of the card

• She provides a category cloud that shows us at a glance what she does and the relative weight she gives to each element
• We can grasp almost instantly what she does that can help us.
• She doesn’t have to say that she does these things. We just know.
• It’s a creative approach so we spot her creativity.
• It’s web-related so we also figure that she intuitively gets the whole web thing.

I’m sure that there are plenty of wonderfully effective business cards out in the world. But of the dozen+, I collected at the Forum, only Kerry-Anne’s communicated so much, so memorably. In fact, it’s the only one I could have described from memory.

When it comes to your content marketing strategy, even your business cards can make a difference.

AC Transit avoids the "build it and they will come" mistake to which many companies and organizations fall prey. They know that simply offering bus service and implementing technology is just the beginning to motivating Bay Area residents to take the bus regularly.  They also prove that traditional outdoor advertising can still work brilliantly at the right time and place.  This is targeted, visual content marketing at its best.

The San Francisco Bay area boasts excellent public transit systems in the city itself and in surrounding counties. AC Transit is notable not only for a well-run system, but for its effectiveness in marketing the benefits of public transit to its passengers.

AC Transit is the third-largest bus-only transit system in California, serving over 400 square miles of the East Bay.  Every weekday, over 230,000 people ride their fleet of nearly 800 buses.  They run buses on 105 routes with more than 6500 stops.

Even better, they do a great job of marketing all those buses, stops, and routes to current and future passengers.

We have already written about their wonderful online marketing campaign that paints such a compelling picture of the benefits of bus travel. AC Transit  created ACT for Me as “Your Guide to the Future of Public Transit.”  They illustrate why AC Transit should be an integral part of your life by sharing a creative range of content—from user-generated videos, to a travel savings calculator, to a discussion of community and environment benefits, and the exciting future of transit. Here’s A Public Agency That Really Understands Content Marketing.

Now they are adding even more value for their customers and continuing their effective campaign in a brand-new way.

Helping Passengers First by Adding Smart Transit Technology—and Then by  Enticing Them with Smart Targeted Marketing

AC Transit committed to NextBus to improve bus travel for their millions of annual passengers.  This system tells riders exactly when the next bus will arrive—and can even send arrival alerts so passengers never miss a bus.  However, they didn’t assume that every rider–or potential rider–would be aware of this new technology nor understand how NextBus could help them

To make the most of their NextBus implementation, they have recently added advertising to their bus shelters.  Now, even passersby get the message about how easy it is to use public transit and to stay on time.  The bus stop ads illustrate that it’s easy to know when the next bus will arrive by using NextBus technology. They use an image of a rider using a smart phone to access bus data with an additional close-up image of a smart phone and showing a NextBus prediction. Of course, they include the appropriate web address to use so that riders can access the NextBus data immediatel

In this way, AC Transit helps current riders to improve their bus riding experience while providing an easy-to-understand marketing message for folks who may be just beginning to think about taking the bus on a regular basis.

Even in Northern California, it can be difficult to get drivers out of their cars and onto the bus. But AC  Transit is doing a stellar job of marketing that is very likely to make that transit transition seem like a very smart idea .

Because all of us are smarter than one of us, you will find lots of value in the new e-book, Key Content Marketing Trends and Predictions  for  2010– which even includes my own fearless prediction on content marketing. The genius behind this e-book is Ambal Balakrishnan. She has turned crowd sourcing into an art form.

Ambal has recruited 39 experts and given them an opportunity to display their knowledge. She adds her own value by synthesizing the best of those 39 predictions to come up with her own top 10+1.

Aside from its intrinsic merit, this e-book is a perfect example of content marketing at work. It delivers relevant and valuable content for marketers that illustrates how savvy its creator, Ambal, is about content marketing. Thus, it gives her instant credibility among potential clients.

Here are her top five trend takeaways synthesized from her 39 contributors:

1. Interruptive, "tell-and-sell" marketing is a thing of the past.
2. Don’t follow the crowd.
3. Get visual.
4. Grow more ears.
5. Think about engagement.

There’s plenty of substance behind those brief bullet points, but you’ll have to download the free e-book to access that terrific content. Click on this link to bring your content marketing knowledge up to speed.

Why this e-book represents content marketing at its very best

Key Content Marketing Trends and Predictions  for  2010 has plenty of intrinsic value for marketers. But that’s just the beginning.

What I really love is that Ambal is helping other content marketers with their content marketing. Needless to say, it is in our collective best interests to assist Ambal to promote the heck out of her ebook.

We will happily promote the e-book to our own networks of readers and fans.  Moreover, this e-book is easy to talk about and to explain to fellow marketers—who, in turn, are likely to spread the word. Best of all, she has provided us links to every possible preconfigured tool and image so that we can share it on our websites, our blogs, our eNewsletters or on Twitter. For example, the image I’m using in this blog post comes from a direct link that Ambal provided. She made it very easy for me to help her and to help myself in the process

These critical content marketing components optimize the probability that it will become a pervasive Internet presence within a matter of hours, days or weeks.

That’s pretty smart content marketing.

The Geico gecko campaign is an excellent example of effective advertising because it integrates humor with a consistent product benefit message. Nonetheless, it suffers from the same limitations that afflict all advertising:

• It calls out to customers whether or not they want to hear the message. Thus, however amusing, it’s still an example of interruption marketing.
• Because each ad is short, Geico is limited in the amount of information it can convey.
• There is little intrinsic value to the content of the ads. That is, they don’t help Geico customers be more successful or live better lives.
• However amusing, their constant repetition can become annoying even for big fans of Geico like me.
• This is strictly one-way communication that does not enable customer interaction.

Now, however, they have added a powerful content marketing component to their marketing mix.

Geico Jumps on the Mobile Content Marketing Bandwagon with GloveBox™ App

Most of us rarely interact with our own insurance company let alone with other insurance carriers. Now Geico has cleverly added intrinsically valuable content to its GloveBox™ App so that both customers and non-customers will benefit.

Normally, we contact our insurance companies because we have a specific insurance related-problem. Now we are enticed to interact with Geico so that they can help us with the number of car related challenges. 

Here’s the kind of useful mobile content that Geico promises with the content-driven iPhone app:

• Bill Pay & Insurance ID Card(s) – Pay your GEICO auto insurance bill and access your current insurance ID cards from your phone.
• Accident Helper – Take advantage of our Accident Helper which helps put you in contact with emergency services, gives you a place to organize photos and much more.
• Roadside Service – Locator features allow you to find nearby tow services and gas stations…anywhere, anytime. Use your phone’s GPS or enter a location manually, it’s up to you!
• Taxi/Rental Car – Need a taxi to get home from the repair shop or maybe even after a night of fun? Want to rent a car? Our locator will help find what you need in moments.
• Auto How To’s – Our step-by-step instructions can help you jump start a vehicle, change a flat tire or check your tire pressure.

With the GloveBox™ App Geico has gone from an amusing TV commercial that reaches out to us whether we want the interruption or not to a mobile helper that can extricate us from car challenges wherever we happen to be. 

It’s great to know that the Geico gecko has jumped on board the content marketing bandwagon for the benefit of his company and his customers. Crikey! That’s one savvy marketing lizard.

Content marketing works by providing your best customers vital information that helps them be more successful or to live better lives. As a stand-alone effort, content marketing is powerful. What’s even better is to integrate your online efforts with your team’s one-on-one work with current and future customers.

As with so much of marketing, this is a lot easier to say than to do. In a world of limited resources, generating great content poses challenges, particularly for smaller organizations. Knowing exactly what to say and how to say it rarely comes naturally to the folks who are running small companies.

Within the financial world, marketers have even greater challenges because they must comply with stringent regulations that restrict how and what they communicate to their prospects and customers.

Banks face a related challenge within their branches where they would like to do a lot more cross-selling of services to their current customers. Cross-selling can be difficult because today’s customers do not want to be aggressively sold and because branch employees typically lack sophisticated selling skills.

That’s where Truebridge’s unique approach comes into play.

Combining Online and in Person Content Marketing for a Killer ROI

Truebridge offers a comprehensive solution that begins with in-depth online content that can be fully integrated into a bank’s website. What makes their content solution even more compelling happens at the branch level. They create non-salesy marketing materials for bank branches and conduct extensive training for branch employees. In fact, Truebridge intentionally provides black-and-white, un-marketing like information pieces that they call "quick guides."

Their goal is to position the bank as a trusted source of financial information that extends beyond basic checking and savings accounts. Thus, their Web content demonstrates a depth of knowledge which online visitors can explore on behalf of each of their bank customers. The subject material covers everything from buying a house to retirement planning.

As one satisfied client explains the challenges they face in making great content a vital component of marketing strategy:

“Our industry faces an environment of increasing regulatory scrutiny, especially when it comes to sales process,” says Casey Roberts, Senior Vice President and Director of Retail Investments at Sovereign Bank. “We all need to put tremendous focus on regulatory compliance,” says Roberts. “Regulators want to ensure suitability, and they endorse customer education as a way of getting there. We want to be the ones to provide that education under our name, not send our customers to someone else’s website.”

Building Business at Bank Branches

Within the branch, the quick guides build on web content by offering easy to understand information that leads customers to more detailed educational material online. Branch employees are trained to offer bank customers appropriate educational material and to encourage them to check off the financial topics about which those customers might want more information.

The net result is that bank employees and the bank itself easily build the perception that they can help with a wide range of financial services for their existing customers. 

The Truebridge solution would be impressive enough as an online only solution. But where it really stands out is by integrating its online content with the off-line, in person experience at each bank branch.

Summing up: A broad range of businesses can employ exactly these techniques to strengthen their relationships with existing customers. We all know that, in principle, it is easier to generate more business from current customers than to dig up new customers. Truebridge leads the way in demonstrating precisely how a sophisticated online and in person content marketing strategy can deliver measurable results. They make it much easier for current customers to buy more products. And, they make it much easier for employees to help those customers buy those products.

What’s the difference between 2-D marketing and 3-D marketing you might ask? Plenty!

Think of all the junk mail you receive at home or at the office.  Tons of envelopes and a few postcards.  Virtually everything but the bills will be tossed–and much of that without anyone looking at the individual pieces.  There is no depth to all that stuff.

But what if you receive a well-designed magazine that clearly matches your interests, even if you haven’t requested it?  What’s the likelihood that you will spend at least a few minutes leafing through the magazine.  Thus, the 3-D marketer will have made a memorable and positive impact on you and/or your business. The 2-D marketer will wind up in the wastebasket.

3-D analog marketing does very well.

A single page promotional flyer is obviously two-dimensional in a literal sense.  It is also two-dimensional in the figurative sense of lacking real depth.  After all, how much can you communicate on a single sheet of paper? This is similar to a one sheet product sheet sent to a business or an announcement of a 50% off sale at a department store.  Although you can convey important information–and perhaps relevant information, you are extremely limited in how much you can convey.

Let’s take it to the next level.  Think of a carefully targeted custom publication with 32 pages.  Best Magazine from Best Buy provides an excellent example. 

As we have written in Get Content Get Customers, Best Buy’s magazine targets their very best customers with an enthusiast’s paradise chock full of product information about everything from iPods to sports cars.

This is an enthusiast’s magazine in the best tradition of favorites such as Sports Illustrated or Car and Driver. As such,  Best Magazine is three-dimensional analog marketing at its best, providing both literal and figurative depth.

3-D online marketing does brilliantly—and for a much lower cost.

Let’s take 3-D marketing onto the Internet. Imagine a well-designed website with content that is a relative to your needs, tells you everything you need to know in order to make a buying decision, and makes it incredibly easy for you to complete that buying transaction.  This is 3-D marketing taken to its logical extreme.

In the analog world, 3-D marketing beats out 2-D marketing, but at a significant cost differential.  As paper, printing, and postage costs increase, it becomes more challenging to generate a meaningful return within the analog universe.

Conversely, in the digital world, 3-D marketing gives you infinite reach with virtually zero incremental cost.  Better yet, the more depth of content you provide, the more powerful this marketing weapon becomes.

Marketers must understand, however, that a Web presence in and of itself is meaningless.  Great content gives meaning and power to the three dimensions. If your site lacks that content, you might as well go back to mailing postcards and product fliers.

It is worth noting, of course, that you do not need to wear special glasses to get full benefit from 3-D digital marketing.

Those client conversations took me back to lessons learned from more than a dozen case studies we featured in Get Content Get Customers. What came through loud and clear was that content marketing requires discipline, patience, and persistence, but it doesn’t require an enormous budget. 

It’s particularly gratifying to watch so many small businesses and independent professionals putting content marketing to work.  Here in SW Florida, Dean Piccirillo of HBK Sorce Financial, realtor, Chris Griffith, and Simply Cupcakes of Naples are three inspirational examples. With minimal budgets and maximum creativity, they are executing content marketing strategies that deliver tangible results.  And, for the most part, they have bypassed traditional marketing and advertising.

If you haven’t read Get Content Get Customers, you can cut to the content marketing chase here with the following 10 top takeaways from our case studies. They may just inspire you to stop procrastinating and to kick start your content marketing strategy now. 

These takeaways apply to companies of every size, but will bring outsized benefits to small companies when they use marketing brains to outmaneuver marketing brawn.

10 Lessons Small Businesses Can Learn from Smart Content Marketers

1. Only content that is intrinsically valuable to your customers will work as a core component of your content marketing strategy.
2. You must have a thorough understanding of your customers and what is most important to them. If you do not understand the problems and challenges that they face, you cannot
   hope to create content that is truly relevant to them. Without understanding their problems, you cannot provide solutions.
3. A comprehensive content marketing strategy may completely or partially replace traditional advertising and marketing. Such a strategy can be both more effective and less expensive
   than doing things the old-fashioned way.
4. Print publications can be a powerful weapon in your content marketing arsenal. They enable you to reach out to your customers with precision, offering carefully targeted messages that are totally under your control.
5. Great design adds significant value to content marketing by making it more accessible, more appealing, and more actionable for your customers.
6. Your best content marketing investment may be in the creation of a dedicated internal or external team that understands how to produce great content and that lives and dies by the
   success of your content marketing program.
7. Drink your own Kool-Aid. Whenever possible, use your own company’s products or services to prove their worth to your customers.
8. Get your customers to participate actively with the content that you create in print and online. Begin a conversation and keep it going in order to earn your customers’ loyalty and
   trust.
9. Relevant and valuable content is just the first step in turning prospects or visitors into customers. You must then make it easy for them to buy.
10. Your small company can emulate most of the best practices from big companies in whole or in part.  It’s not the money. It’s the content marketing mindset that counts. Big ideas can trump big bucks.

The bottom-line: Content marketing is already working for smart small companies.  Now is the time to put it to work for your organization.  Don’t put off the decision any longer. You’ll find that learning from these 10 takeaways is a great way to begin.