Content Marketing Today

A Sadly Wasted Effort for a Mystery Event That Might Even Have Been Worth Attending

I just received an email promotion that was so wrong-headed that it makes a perfect negative case study.  As always we can learn from what is terrific or, in this case, not so terrific.

Here are 4 Major Email Promo Mistakes that You Should Avoid:

• The header: This is the email header I saw in my inbox: “invitation for March 17”.  It doesn’t tell me what is happening on that date or why I should care. Since I, like all of you, receive way too many emails, I have no earthly reason to open it. 
  Your header must entice the recipient to open your email by showing quickly that your reader will benefit. It plays the critical role of a headline in a news story or an advertisement and is even more important because it’s the only thing your recipients may see in their crowded in box.

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Your honest interactions with customers are critical to your content marketing success. So, please don’t make the mistake that this get rich quick marketing vendor program made with their fake ‘live attendant.’ 

This lame attempt at artificial online intelligence was amusing, but appalling.

I was awake late one night not too long ago and wound up on a marketing product site that didn’t want to let me go. Up popped the following dialogue between the fictional Lacey and my canine alter ego.  Her enthusiasm for her product never flagged in spite of my devious doggy replies.

See if you’re smarter at spotting a prevaricating PC pooch than ‘Lacey’ was in this actual dialogue (or dogalogue).

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You Must Persuade Me to Act or Your Beautiful Promotional Piece Will Sleep with the Fishes

I was perversely inspired to write this because of a recent gorgeous direct mailing I received from local French restaurant.

They did a lot of things right. There was some beautiful photography that captured the essence of this charming little bistro. They described how the restaurant and its cuisine were uniquely appealing. They shared some impressive awards and recognitions for their excellence. They included their Web address. And, they even provided a little map that showed me exactly how to find it.

There was only one thing missing. But it was the most important thing: They failed to make me an offer that would entice me to dine at the restaurant. In fact, there was no offer at all.

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You must be clear on what you do and how your customers will benefit

I became aware of the Metwell website as a result of a promotion they had sent me via Twitter. Their website is full of unintended ironies as they offer online marketing advice which the website appears to ignore.

It's also a good example of a website with a pretty good layout that is undercut by a lack of focus and a serious shortage of relevant and compelling content.

I found it hard to understand exactly what Metwell does or how they could help me after a quick--and then a more in depth--visit to their website The company seems to know content is important because their site attempts to provide a lot of content, at least on the surface. But they misunderstand the essence of content marketing by failing to make their content relevant and compelling to prospective buyers.

Here's what I find to be most problematic:

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It's Not Visual. It's Doesn't Get Quickly to the Point. It Doesn't Show How It Can Help.

When much of the web was experimental and Web surfing was still recreational, it might have been okay to have a website that was creative for its own sake--even when it was unclear about its purpose.  Not so today. 

We face three key realities that must shape our thinking about a good versus bad website

• Websites are our most important marketing tool. They will increasingly replace most traditional marketing.  Therefore, you have to get it right.
• Your prospective online buyers are pressed for time and won't waste it trying to figure how they will benefit from what you do. 
• You have just one chance to influence your prospective buyer.  If they are not impressed, they will mosey on down the Internet.

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How To Put the Brakes on Their Five Major Marketing Mistakes

[Please note that I have made a few changes to the initial post based on constructive feedback, particularly to clarify that this is a dealer enewsletter,not a BMW corporate effort ] If you were to imagine an eNewsletter from your local BMW dealer, you would probably expect it to lead off with a picture something like the one to the right. As a BMW owner, you tend to be a certain kind of person.  The folks at BMW have understood your persona well over decades in the United States.  That's why I'm mystified at the June 2009 eNewsletter from Germain BMW of Naples. I love my BMW.  I think Germain BMW is a terrific dealership. But, I hate their eNewsletter. Why? Because it has almost nothing to do with the BMW brand promise: BMW—The Ultimate Driving Machine. Call me crazy but when I get an eNewsletter that has something to do with BMW, I expect that it would deliver on that ‘ultimate driving machine’ brand promise.  Instead here's what the eNewsletter delivers by way of core content after stripping away the header and some dealer specific webpage links: Read More

Check Out These Gigantic Goofs So You Can Avoid Them in 2009

We all love top 10 lists, whether they are of the wonderful or of the woeful variety. We can learn from both. 

In that educational spirit and with thanks to the folks at Fineman PR, who put together this hall of shame, here is the list of really awful public relations gaffs from a year that is happily almost over.

1. AIG All-Expense-Paid Retreats ... Paid By YOU

Mere days after receiving an $85 billion federal bailout package, American International Group Inc. dropped nearly half a million dollars on an executive retreat to the posh St. Regis resort, complete with "spa treatments, banquets and golf outings," according to the Associated Press. Public reaction, as many watched 401(k) and other investments deflate, was heated. Ousted AIG CEO Robert Willumstad condemned the fete as "very inappropriate" when questioned by Congress, and presidential candidate Sen. Barack Obama said participating executives "should be fired" during a debate with Sen. John McCain. AIG compounded the damage when it proceeded with an $86,000 New England hunting retreat. New York Attorney General Andrew Cuomo promptly launched a fraud probe, saying "our message to AIG today is simple: The party is over."

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Avoid the 5 Perilous Print Advertising Mistakes It Commits

"Print Advertising is dead," says a very smart small business owner friend.  Although print advertising may be more endangered than all those ice-loving polar bears some folks worry about, you can still create effective print ads   that prompt customers to take action. 

Unfortunately, this advertisement isn't one of them.

The actual print version of this ad is a half page in an 8 1/2"  by 11" trade publication that is aimed at the book industry.  That's big enough to make a difference if the ad were not so flawed.

This polar bear ad certainly answered one classic and vital advertising objective--the dominant image of the polar bear does grab your attention. That's great. But, in five important respects, the ad fails both in communicating a brand message and in inspiring action.

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Rare Apple Misstep Sends Weekly News about Music You May Hate

If you are one of the millions of iTunes fans, you appreciate the brilliant work they do in aggregating music creatively.  This includes pre-constructed sets of music from different eras, different artists or different styles in the iTunes store.  In November, it launched the 'Genius Bar' which enables you to create new playlists from your stored music or to discover new tunes that you're likely to love based on a song that you have chosen from your own iTunes collection.

The iTunes folks excel at enabling you to choose,to organize, and to discover all sorts of music that you love.  Of course, you've probably bought quite a few more iTunes selections than you should have thanks to their terrifically targeted musical content. iTunes is brilliant at offering you what you don't even know you want.

That's why I'm astonished at how far off the mark they are with their weekly new music eNewsletter.

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Big bucks squandered to insert content free DVD in magazine

You can be sure that an advertising sales rep did a great job convincing the Harding Poorman Group to insert a DVD in the October 2008 issue of Book Business.

While conceding that they do show off their packaging technology, they blew the opportunity to demonstrate to their prospects the kind of rich content that DVD could and should contain.  In other words, it all boils down to a missed content marketing opportunity.  Prospects are likely to say, "I loved your packaging, but you don't show me why I should invest big bucks to put a DVD in a magazine."

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