Even though they spend plenty of money on television advertising, Geico doesn’t need to spend much money at all for this incredibly effective commercial which is one of a series that are similarly effective.

On the other hand, Mayflower has created an elaborate series of giant marionette television commercials which are certainly expensive but almost as certainly ineffective.

Geico Makes a Simple Point and Ties It to a Compelling Story

The commercial begins with an intro asking whether Geico can really save you 15% on automobile insurance and then segues into a little vignette that tells a story that virtually all of us would believe would be intuitively true. The connection is then simply made between the story and the saving of 15% on automobile insurance.

This commercial series is not about some highfalutin branding or image making. Rather, it’s about telling a simple story that is not only easy to remember but is also easy to retell. Even better, most of these Geico ads are also pretty darned funny. That makes them even more memorable.

The best content marketing should include compelling stories to which your customers and prospects can relate easily. This may be hard to do. But it does not have to be expensive.

The Geico drill sergeant commercial proves that point. Although they probably paid a lot of money to the actor playing the role of the brutal therapist, in principle, this commercial could’ve been made for almost nothing. It consists simply of the introductory announcer, two actors and a small, basic set representing a therapist’s office.

That’s the kind of video that you could re-create on your website to tell a compelling story. Perhaps, it wouldn’t be quite so funny, but it might be just as memorable if you make sure that the story is both relevant and compelling for your customers. And, that’s all about your mindset, not about the amount of money you spend.

If you haven’t seen my favorite drill sergeant therapist, here’s the video:

Mayflower movers get it all wrong with their slightly creepy series of giant marionette commercials.

I’m guessing that these were very expensive to produce.The special effects are pretty impressive.  But, the story that Mayflower tries to tell is not impressive at all.

In the long version of the commercial, there is no explanatory introduction about why we’re watching what we’re watching.  Apparently, the agency figured that we would be fascinated enough to follow the path of a giant female marionette as she travels on the highway and is eventually deposited at what we assume to be her new house.

All along the way, a bunch of guys manipulate the progress of this enormous marionette a bit like handlers of balloons at Macy’s Thanksgiving day parade. At the end of the commercial, when they plunk her into a chair, it’s not clear how she’s going to be able to get out of the chair–let alone fit into a house that is much too small for her gargantuan size.

The commercial concludes without explanation except for the insertion of a final tagline that somebody fell in love with: "Every step of the way." This, of course, is when our giant ah ha moment arrives and we are supposed to think: "Oh I get it–’every step of the way’ just like the giant marionette was stepping across the country."

Thus, Mayflower has spent lots of money and too much of our time metaphorically leading us to that final tagline cliché, "every step of the way," which doesn’t really tell us anything. We are simply left with the weird image of a giant marionette sitting in a lawn chair after a long, strange journey cross-country.

Bottom line: Effective content marketing should include storytelling that creates a clear, concise, and compelling narrative that your customers will both remember and repeat. If you tell a great story, as Geico does, you’ll be happy with the meme that you have created on TV or on the Web. On the other hand, if you tell a terrible story, as Mayflower has done, prospective customers may be talking about you, but you’re not likely to benefit from what they have to say.

Sailing is a wonderful, exhilarating sport for those who have the training and experience to enjoy the ever-changing interplay of wind and water on a boat driven by its sails.

First, you have to learn how to sail.  Happily, like 100,000+ students before you, you can do just that at Fort Myers-based Offshore Sailing School.  Once, you have learned from their skilled instructors, sailing becomes a lifelong pleasure.

But, you can learn even more from the Offshore Sailing School  folks. You can learn a lot about content marketing online.

Bringing Modern Marketing to a Traditional Business

Steve and Doris have been running a sailing school for more than 40 years, building a successful business with multiple locations and a world-class repetition. Although they have been doing this for a long time,  there is nothing dated or old-fashioned about their approach to content marketing. They are fully engaged online with a website, a YouTube channel, a blog, a Facebook page, and a Twitter account. 

I particularly like what they are doing on their website and on YouTube as examples of how to take a traditional business and bring it successfully into the 21st century content marketing world–with a strong visual approach to everything that they do.

How Their Website Makes It Easy to Transform Site Visitors into Sailing Students

• They feature a big, beautiful slideshow at the top of the page that illustrates the beauty of the sailing experience. There is almost no need for words to introduce prospective students to the idea of a lifelong love of sailing. Their own eyes will make the sale about sailing.
• When it comes to home page copy, they get right to the point. In just two opening paragraphs, they make the case for sailing and for the  Offshore Sailing School:

Be Inspired by Sailing!
We know your time is valuable, so we’ll teach you everything you’ve always wanted to learn about sailing, fast. In just three days, our Learn to Sail Course gives you the confidence to sail mid-sized sailboats with ease. In one week you can gain skills to sail and live-aboard big cruising sailboats with our Fast Track to Cruising® course. Like to sail really fast? If you’re new to racing or currently race and would like hard-core hands-on coaching, you’ll benefit greatly from seven days of race training on our Colgate 26 fleet, with seminars and video recaps by North U. in Offshore’s racing courses.
Whichever sailing course you choose, you’ll be inspired, refreshed, amazed at how much you learn. Whether you want to get away for a day or go around the world, sailing is now within your reach. Offshore Sailing School is the leader in sailing lessons and sailing vacations – discover one of our seven locations today!

• They make it very easy to connect with a prominent "Quick Connect" box in the upper right-hand part of the page.
• They display the latest news prominently on the left sidebar, using complementary images as appropriate.
• They combine text and images frequently with sidebar items such as their featured course, their sailing specials, and their newsletter sign-up.
• They highlight their social media connections on Facebook, Twitter, and YouTube  to make it easy to continue the connection.
• They integrate a timely and informative blog, which, in turn, includes numerous videos from YouTube as well as their latest Tweets.
• And, it may be a small thing,but the site’s background is an ocean panorama on what looks to be a perfect day for sailing. For many websites the sort of background would be superfluous. But, for Offshore Sailing School, this is perfect.

Offshore Has Their Own YouTube Channel with Plenty of Engaging Videos

The Offshore Sailing School YouTube page has been nicely designed to complement their website.They have 20 videos which provide sailing instruction, testimonials, and some examples of the sailing experience. Their "Learning to Sail" six minute video has had more than 3000 viewings.That’s pretty powerful when you compare towhat they might have expected from traditional magazine advertising in days gone by.

Does their approach to online content marketing work? Well, if you search for  "sailing school" on Google, you might not be totally surprised that they come up #1 in the organic results.

Not bad for a couple of old salts.

If you’re not already a fan of the TV classic in the making, Mad Men, it’s all about the Madison Avenue ad agency world of the early 1960s. There was plenty of drinking, smoking, and carrying on. But, there was plenty of great, and surprisingly timeless, marketing taking place, too.

Most of you probably are not old enough to remember when housewives really did wear shirtwaist dresses to do housework, when color TV was just beginning to take hold, when JFK  had just promised a man on the moon, and when a lot of famous brands were invented or enhanced by the ad agency Mad Men in the title.  That may have been a long time ago, but we can still learn some timeless content marketing truths from one wonderful segment.

In a Mad Men segment about the creation of the Kodak Carousel the roots of content marketing shine through when lead character, Don Draper, makes it clear that building a brand is all about storytelling and engaging the consumer–and not about technology or the company itself.

Way back in the 1960s, Kodak dominated the photography world in ways that seem almost unimaginable today. Their technology was leading edge. How to make it relevant to consumers was the hard part.

The ad agency’s challenge was to launch a new slide projector that enabled customers to load a bunch of slides into a wheel so that they could create a long-running slideshow that ran seamlessly.

Don Draper, the top creative guy, launched his presentation by saying of the still unnamed product, "It’s not a wheel. It’s a carousel." He went on to say, "This device isn’t a space ship. It’s a time machine."

Don then painted a picture of precious family moments captured forever and relived again and again thanks to the wonderful Kodak Carousel "time machine."

What struck me about the Kodak segment was that Don’s approach to marketing a product was essentially timeless. Marketing is still all about telling stories that connect with your customers. Even though we now tell those stories on websites, blogs, and social media, our need to build a bond with the folks who buy our products remains the same.

The best of traditional marketing lives on in today as ‘content marketing.’ To boil it down to basics, here are the timeless marketing commandments that were true for Kodak in 1960 and for all of us today as we focus on delivering content that is relevant and compelling for our customers.

Your job as a content marketer then and now:

• B to B: Make your customers successful
• B to C: Make your customers’ lives better
• 1st understand, then be understood
• Listen, really listen to your customers
• Engage your customers in dialogue
• Encourage word of mouth

Of course, a critically important difference between 1960 and today is the new, affordable, and  powerful tools we can use to pursue all of those content marketing activities. Kodak really understands what content marketing is all about. We might have anticipated that to be true from their eager acceptance of the heartfelt, storytelling approach taken for the launch of the Carousel.

Kodak Has Made the 21st Century Marketing Transition Brilliantly

The Kodak Carousel lives on virtually in an iPhone application that permits all of the capture and sharing of memories that meant so much back in 1960 and still mean so much to us today in 2010.

Kodak understands its customers in 2010 on an emotional level just they did 50 years ago. They now participate enthusiastically in a full range of content marketing activities that revolve around storytelling. And, today, the storytelling comes just as much from customers as it does from Kodak. Here is what they have going online:

• a website that is rich in video and visuals
• multiple blogs
• multiple Facebook pages and games
• a very cool iPhone application
• a presence on Twitter

Content marketing: Important in 1960.  Essential in 2010.   Game changer for small companies.

Today, content is both essential and easy to do. Fortunately, even solopreneurs with micro-resources can be effective content marketers. Content marketing really does level the playing field with with larger–even much larger–competitors.

You may not be able to replicate everything online that Kodak is doing. But you can come pretty darned close. Absolutely every tool they use online is available to you free or inexpensively. In fact, you can’t afford not to implement a content marketing strategy. It’s working for Kodak and it will work for you.

Although our Southwest Florida region comprises mostly small businesses, we are blessed with a surprising number of savvy local experts on content marketing and social media. I was delighted to take part in a recent Collier Business Industry Association (CBIA) Sales and Marketing Council session with just such a group:

• Marc Meyer, Principle at Digital Response Marketing Group
• Jim Cossetta, cofounder of 4what.com
• Paul Mussina, President, Business Technology insight

Attendees from the building industry and related companies struggle with two simultaneous challenges:

• They are suffering from our a especially steep downturn in building that limits both people and dollar resources.
• They need to transform from traditional marketing methods to content marketing and social media.

Fortunately, there is a new generation of affordable tools and techniques that can make that transformation inexpensive—and with a bit of outside help—almost painless.

Here are some practical lessons on content marketing and social media that I’d like to share from the St. Patrick’s Day session.

Top 10 takeaways from my speaker colleagues

1. Social media in general and Twitter in particular are as much about listening as they are about broadcasting. To make this easy, use one of the powerful software tools available. Social media guru, Marc Meyer, suggested TweetDeck as his favorite.
2. Marc noted that you won’t succeed by spending all your time pimping your products and services.  That’s exactly the kind of unwanted spam that content marketers need to avoid.
3. Don’t bother to tweet unless you have something worthwhile to contribute to a set of Twitter followers who share your interests.
4. With Twitter and any social media effort you must allow enough time for results that will slowly build over time. Consistency is critical to your success, as Marc stressed.
5. According to Marc, you are not engaging with content marketing and social media for fun, even though it might be enjoyable. You’re doing it either to make money, to save money or to build equity.
6. "Become a news anchor for your business." That was Jim Cossetta’s advice for thinking about how to use video effectively for content marketing.  In other words, put yourself out front as the most effective spokesperson to explain how your company can benefit its customers by leading them to your site with an introductory video tour.
7. Take advantage of incredibly inexpensive technology like the Sony flip cam to create your own television studio.
8. Consider using video in tandem with your promotional e-mails to create a ‘wow factor.’ He used the example of local contractor, Statewide Painting and their recent email effort which allowed video to tell the story.
9. Make an RFP much less boring by integrating video to demonstrate exactly how you can meet the requirements of the RFP and help your prospect achieve its objectives with your assistance. In effect, you are able to give an in person visual presentation without actually being there.
10. For those of us, who are still using spreadsheets or antiquated content management tools for customer relationship management (CRM), it’s time to step up our game by investing in affordable products that can improve sales results dramatically, according to Paul Messino.

Summing up:

It’s time to implement content marketing and social media as core components in your business strategy. But, there are now plenty of tools and techniques that make it pretty darned easy and inexpensive.

Guest post from Kathleen Taylor, APR, President of the Southwest Florida chapter of the Florida Public Relations Association offers 4 top takeaways from their January 2010 Social Media Cafe.   Her report from the seminar illustrates that social media is beginning to permeate PR even in a relatively small market such as the Naples/Ft. Myers Fl area.

By Kathleen Taylor, APR

"The wisdom’s in the room. Make a concerted effort to learn from those around you," said Butch Ward from Poynter Institute in St. Petersburg, FL, as he spoke with a crowd of public relations professionals at the January 2010 Social Media Café.  Butch and three fellow experts shared new ways of including social media tactics in our public relations practices.

The Poynter Institute describes itself as “a school dedicated to teaching and inspiring journalists and media leaders.” The Institute’s interest in how PR or “business communication” professionals practice exemplifies the social media requirement  to reach beyond the way we’ve always done things. As Butch reminded the audience, we are all learning together as we explore the new  social media sandbox. Fortunately for all of us, not everything is new and unfamiliar.

In fact, as we expand our minds to embrace new technology and new methods, the best of traditional public relations and marketing principles still apply.  Moreover, even new elements such as business blogging don’t need to be intimidating.

Here are 4 useful tips from the Social Media Café seminar that will make even reluctant marketing professionals comfortable about  jumping on board the social media train before it has left the station:

1. Research, planning, implementation, and evaluation: These fundamentals still apply to social media.

Don’t be tempted by the deceptive simplicity of going social. Some companies jump right in with little or no knowledge of why they want to be there. Don’t abandon the traditional wisdom of defining goals and calculating the plan. Before diving in, consider what you want to talk about and which social media connection can be the most beneficial. Are your customers already participating on this platform? Do you want to build your brand in a different market? Not all Social media sites serve the same purpose, and many are industry-specific. Companies will typically benefit more from a social media venture that fits them strategically. Social media is continuously evolving, and it can serve a multitude of purposes for a company; just don’t let the extent of your reasoning be “because everyone else is doing it.”

2. Blog posts don’t need to be long or fancy to be useful and popular. Just know your subject matter, and give people what they need to know.

Your business blog can provide timely and valuable insights to your customers about your industry, on current events, and on key market trends. Don’t be intimidated because plain and simple writing will work just fine when combined with the authenticity and transparency your customers demand. Your business will benefit from a blog because you give customers reasons to keep coming back. Providing a detailed, updated communications with your audience makes your company  both more approachable and more valuable to customers. Equally important is the fact that regular, relevant blog activity that attracts and keeps a regular following can boost your Google Web site ranking.

3. If a picture is worth a thousand words, a video is worth a million!

Practically from the moment the moving picture was invented, audiences were captivated. In recent years, YouTube has captured our attention with millions of users count on it for news, entertainment and seemingly countless cute kitty home movies (Doubt me? I dare you to search for “cute kitties” on YouTube.). Research by eMarketer shows that there is a HUGE audience watching online video. Now, it’s your turn to put video to work in attracting that vast universe. From promotional videos, how-tos, and testimonials to commercials and interviews with company officials, you’ll find dozens of opportunities to get your customers to pay much more attention to what you have to say (Here are 2 recent posts the may be helpful as you explore the possibilities: 10 Ways to Win with Online Video and 6 Secrets to Making Online Video Work for Small Business )

4. Talk about ethical decision making within a social media context before a crisis presents itself.

Pretending something will never become a problem is a bit like triple-dog daring Murphy’s Law.  Your limited time is better spent considering sticky social media situations in advance than to find yourself in a crisis without a plan.
A case in point: As both professional and personal participation grows in social media networking, there are ethical concerns on both the part of the employee and the company when it comes to social media and the freedom it allows. If unfavorable commentary about your company were broadcast through an employee’s personal site, would his or her job be at risk? Are employees already aware of the expectations? Have a plan. Be proactive and have these conversations about social media ethics with your employees and partners now.

Contributing presenters to the Florida Public Relations Association’s Social Media Café on January 22, 2010 at the Royal Palm Yacht Club in Fort Myers, FL included: Butch Ward of Poynter Institute, Michelle Catin of rbb Public Relations, Chris Griffith of Keller Williams Elite Realty, and Michelle K. Gardner of John Scott Daily Florida Institute of Government at the University of Central Florida. You can read more about the presentations at the blog: http://www.fpraswflchapter.blogspot.com/

More on guest blogger, Kathleen Taylor:

Kathleen Taylor, APR is the president of the Southwest Florida chapter of the Florida Public Relations Association. She currently works as a public relations consultant for a variety of clients ranging from real estate to healthcare. When she’s not penning public relations prose at
her computer, she’s discovered that logging miles in her running shoes provides great cardio and generates great ideas. You can follow Kathleen on Twitter @KatTayls, and learn more about her profession background at http://www.LinkedIn.com/in/taylorkathleen.

Thanks to Lou Bortone, video marketing guru for this guest post

In an over-crowded and hyper-competitive marketplace, video marketing can help you break through the clutter and deliver your message in a powerful and memorable way. Thanks to YouTube, and inexpensive, easy-to-use camera options like webcams, Flip Video cameras and iPhones, online video is now well within the grasp of just about anyone.

However, just because creating video is more accessible than ever, that doesn’t mean we all know how or where to use it. As with any marketing tool, you’ve got to start with your goals for video. Your video marketing objectives may include greater visibility, enhanced credibility or expert status, higher search engine rankings, increased brand awareness or all of the above!

By beginning with the end in mind, you can decide on how best to use your video to achieve your objectives. To give you some ideas for diving in, here are ten great ways to use online video:

1. Put a “welcome” video on your website – Engage your web visitors the moment they arrive on your home page with a brief welcome message. Let your prospects see that there’s a real person behind your company. This can establish an immediate connection and quickly build trust and rapport.
2. Record and post client video testimonials – Don’t leave home without your Flip cam – or any portable camera that you can take to events and conferences. Use networking opportunities to tape brief client or colleague testimonials. Video testimonials are far more powerful than text alone.
3. Produce a “Quick Tips” series for YouTube – By posting video tips, you’re enhancing your expert status within your niche, and establishing yourself as the “go-to” person for your specialty.
4. Create video tutorials to demonstrate your products or services – These training videos don’t have to be elaborate. Just look at the success of the simple, but compelling “In Plain English” series done by the folks at CommonCraft using only paper cut-outs. Use Camtasia, Jing or even PowerPoint to bring your tutorials to life.
5. Place a “pitch” video on your sales web page – Online marketers who depend heavily on sales pages are facing challenges engaging visitors and maintaining their attention. Putting a video front and center on your sales page and can break through and deliver your message in a much more compelling way.
6. Launch a live webcast with Ustream.tv or TinyChat.com – Web resources like Ustream.tv make it very easy (and surprisingly low-tech) for anyone with a webcam to create their own TV channel on the web.
7. Tape your event or speaking engagement – Weather you’re a speaker, author or occasional guest panelist, be sure to tape your live event so you can use it as a demo video on your website. Later, you can repackage the content as a CD or DVD product for sale.
8. Start Vlogging – If you’re doing regular blog posts (and you should be!) switch things up with an occasional video blog or “vlog” post.
9. Send a Video Press Release – Because video releases are still relatively novel, you can really get attention and get past gatekeepers by sending a video message instead of, or in addition to, a traditional press release.
10. Create an “instant” photo/video montage – This may be the lowest hanging fruit of all the video production options. You can use “done for you” video sites such as Animoto.com or OneTrueMedia.com to create professional videos using just photos, music and text. I use OneTrueMedia often to create holiday video cards, birthday video cards and more!

Whatever way you choose to use online video, the important thing is to get started. It’s never been easier and – if you want to stay top of mind with your customers – it’s never been more important!

Check out Lou’s informative video below:

Lou Bortone is a long-time marketing consultant and branding coach who helps entrepreneurs build breakthrough brands on the Internet. As an online video branding specialist and award-winning marketer, Lou provides services such as video production, brand development coaching, creative support and video coaching.

Lou is a former television executive who worked for E! Entertainment Television and later served as the Senior Vice President of Marketing & Advertising for Fox Family Worldwide, a division of Fox in Los Angeles. Lou is an author and ghostwriter of six business books, a Certified Guerrilla Marketing Coach and a Book Yourself Solid Certified Coach. His website is at: http://www.OnlineVideoBranding.com.

Social media certainly loomed larger in the past 12 months but interest in content marketing strategy accounted for the majority of the most popular posts.

Here is the Cliff’s Notes bullet point version with more detail and links to the full articles following:

• How To Create the All-Important Elevator Speech For Your Presentations and for Your Content Marketing
• 5 Reasons an eBook Should be a Core Component of Your Content Marketing Strategy
• 5 Twitter Tips to Strengthen Your Content Marketing Strategy
• Want to Attract and Retain Great Customers? Become Their Online Content Concierge!
• Six Steps to a Successful Small Business Content Marketing Strategy
• 6 Reasons Why Your Blog Is Your Most Important Social Media Tool
• Why Being Visual Can Bring Beautiful Business Results
• 6 Reasons to Embrace Social Media Today
• Top 10 Lessons Small Businesses Can Takeaway from Smart Content Marketers
• 6 Secrets to Making Online Video Work for Small Business

A more detailed look at the top 10 with links to each complete article is just below.  Kick back and enjoy.

1. How To Create the All-Important Elevator Speech For Your Presentations and for Your Content Marketing
   It is so hard, but so important to explain what it is that you do and how it will benefit the person to whom you are communicating. Not at length.  But so concisely that it can be communicated in less time than it takes an elevator to go up a few floors. And, so compellingly that your listener will remember and repeat it to others. Click to read more.

2. 5 Reasons an eBook Should be a Core Component of Your Content Marketing Strategy
   Of course, I’m assuming that you already have a website and are probably doing some business blogging.  You may also do a regular eNewsletter to inform your customers and prospects about the great content you have created recently online.  Your next step is to create an e-book that targets your ideal customers. Click here to read more.

3. 5 Twitter Tips to Strengthen Your Content Marketing Strategy
   You may be wondering why something as seemingly simple as Twitter causes so much confusion and consternation among business people.
   Perhaps, it best likened to a tool like a hammer which is simultaneously simple and powerful.  After all, a hammer can be used to put up a basic bookshelf or to build an entire home that will house a family for a lifetime. Click here to read more.

4. Want to Attract and Retain Great Customers? Become Their Online Content Concierge!
   Think of yourself as the ultimate knowledge resource like those concierges serving fine hotels such as the Ritz-Carlton or the Four Seasons—But Available 24/7. Click here to read more.
5. Six Steps to a Successful Small Business Content Marketing Strategy
   How to go from clueless to compelling to transform prospects into buyers
   In 2007, the mention of content marketing brought as many blank stares from small business owners as the mention of a website did 10 years before. In fact, in 1997 when we started our small business magazine in Southwest Florida, few owners had websites, let alone an online marketing strategy.
   In 2009, most small businesses do have websites and the term, ‘content marketing,’ has gone from obscure to fashionable. When I say fashionable, I mean that the usage of the phrase has skyrocketed in the past two years. For example, the number of visitors to our website who arrived because they had done a search for ‘content marketing,’ has increased by a factor of 10. Click here to read more.
6. 6 Reasons Why Your Blog Is Your Most Important Social Media Tool
   It’s much more powerful than those young whippersnappers–Twitter and Facebook
   Thanks to free or inexpensive blogging tools, any individual can be on the same technological footing as the New York Times or Business Week.  That may seem relatively obvious to many of you.  What I think is less obvious is that your blog is every bit as much a social media tool as Twitter, Facebook or MySpace.  In fact, I believe that a blog is the most important social media weapon in your arsenal. Click here to read more.
7. Why Being Visual Can Bring Beautiful Business Results
   Inspiration from ‘Visual Blogger’ Mark Smiciklas of Intersection Marketing
   It’s hard to make things easy. And, it’s even harder to be amusing at the same time.
   But the very best visuals take a complex idea or series of connected ideas and make them instantly understandable. Just the right visuals make those ideas even more memorable when they are funny as well. In the case of the Intersection Marketing blog from Mark Smiciklas, he manages to do both consistently. Click here to read more.
8. 6 Reasons to Embrace Social Media Today
   Social media marketing is a trend, not a fad. But,  most small to medium-sized businesses have yet to participate fully and enthusiastically.
   We have just written about a powerful new research study that paints a picture of how thousands of smart companies are already benefiting from the inclusion of social media.  What’s clear from that research is that when we evaluate social media, we are not talking about the marketing longevity equivalent of the hula hoop or the Lambada.
   Social media marketing is here to stay.  Because you want your organization to be here for the long haul as well, you need to move now.  Not next week. Not next month. But now. Click here to read more.
9. Top 10 Lessons Small Businesses Can Takeaway from Smart Content Marketers
   This week, several client meetings reinforced a vital truth:  Content marketing isn’t an arcane theory taught in expensive graduate schools that only billion dollar companies can use. In fact, great  content marketing is much more about brains than big bucks.
   Those client conversations took me back to lessons learned from more than a dozen case studies we featured in Get Content Get Customers. What came through loud and clear was that content marketing requires discipline, patience, and persistence, but it doesn’t require an enormous budget.  Click here to read more.
10. 6 Secrets to Making Online Video Work for Small Business
    Kathy Saenz of Neighborhood America Shares What It Takes to Make Video an Effective Content Marketing Tool
    Even a micro business can use video effectively to communicate with its customers online.
    But, as we amateur carpenters know, you can wind up with a mess instead of a masterpiece unless you understand how to use a potentially powerful tool well.   In that spirit we’re happy to can share with you six terrific tips for using video successfully from talented Southwest Florida professional, Kathy Saenz. Click here to read more.

Thanks to everyone for their support in 2009!

Even a micro business can use video effectively to communicate with its customers online.

But, as we amateur carpenters know, you can wind up with a mess instead of a masterpiece unless you understand how to use a potentially powerful tool well.   In that spirit we’re happy to can share with you six terrific tips for using video successfully from talented Southwest Florida professional, Kathy Saenz.

We recently caught up with Kathy, who is Neighborhood America’s corporate communications manager, for a brief interview on the best ways to communicate with video. Kathy’s unique background as a university trained former TV producer and reporter taught her what it takes to tell great stories in our short attention span world.  She has been able to help Neighborhood America add  video communications to their core marketing capabilities. When it comes to using video effectively, Kathy and her company really get it.

Here Are Kathy’s 6 Secrets to Video Success for Small Business:

1. Make sure that you are telling a compelling story. Kathy notes that there is a danger of using video to share the same boring statistics or data that handicap effective print communications. Instead, think like a TV producer or reporter and come up with a compelling angle that illustrates the successful use of your product or service. This approach lets enthusiastic customers make an engaging case for the real-world benefits of your products and services. Kathy gives the example of the video they shot of their mobile solution client, Adidas, in the slam-dunk context of the NBA All-Star week. Click here to take a look at the video.
2. Be concise. Keep editing down, down, down. Folks don’t want to spend a lot of time waiting for you to get to the point. Kathy notes that, with rare exceptions, your video should be no more than 2 to 3 minutes long. If you go beyond that point, you are not likely to capture your prospective customers attention.
3. Do real interviews of your company team members or third party spokespeople. Don’t shoot a video of people who have memorized a script and then read it word for word. This comes across as stilted and less than compelling. Instead, do a real interview which enables your subject to be more natural, to exhibit their real personalities, and to be believable when they’re talking about your company and your products.
4. Don’t skimp on good audio production values. A small investment in good quality audio equipment will pay off in providing professionalism this to your video. A simple, but important, touch is the use of a wireless lavaliere microphone on your interviewee’s lapel. Rather than use a camera microphone of questionable quality, you can improve sound quality dramatically by investing just a few hundred dollars. This makes your small company sound like a big company.
5. Provide good quality lighting to show your subjects at their best. You should invest in the right set of front and back lighting to make your subject look good. If you’re not careful, the folks you’re interviewing will look washed out or display the dreaded raccoon eyes. Kathy noted that if you want to shoot in natural light, go outside rather than try to shoot near a window. Again, the investment in good lighting equipment is relatively modest, probably less than $1000. But the investment lets you put the very best light on your company, its products and services.
6. Unless you are skilled in each of the five previous elements, seriously consider hiring an outside expert. It is difficult enough to use content marketing effectively in a more traditional verbal and static visual context. When you move into the unfamiliar world of video, you will benefit from the hard-won expertise of someone like Kathy who knows how to tell a great story quickly and compellingly. And, if no one within your organization communicates well within a video context, you may also want to hire a professional to be your video spokesperson. This can be just as effective online as it has been for decades on television.

I also asked Kathy to share the biggest mistake to avoid. She emphasized that you should not use a bad video just because you spent time, effort, and money to shoot it. The last thing you want to do is show your CEO or an important customer in an unflattering performance. Wait until you’ve got it just right to go live online.

A great example of effective video that can be created without breaking your budget

Here is a video that features Kathy introducing Neighborhood America’s CAPTURE product that enables companies to gather and organize user contributions to their websites.  It illustrates how effective video and a professional like Kathy can be in telling a compelling story for a small company.

The Bottom-Line: You have only one opportunity to make a great first video impression. So, be sure to make the effort in time, equipment, story development, and talent so that your customers watch and respond to your online video. Just like any other potentially powerful tool, video will work for you only if you learn how to use it right.

(Guest post by WordPress fanatic and small business web consultant Don Campbell)

If your business is an “offline” business with a physical storefront, the most effective way to improve your search rankings in Google is to list your business in the free local business directories from Google, Yahoo and Microsoft.

Once you are listed in these directories, you have a chance to get listed in the “Google 10-Pack” – which is an invaluable way to get the word out about your business when people type in search terms in your local area.

In fact, if you don’t claim your Google Local Business Center profile, in some cases it can be scooped up by others who want to capitalize on the listings!

Claiming your profile is a free process that only takes a few minutes, so it is definitely worth the time and effort. Before filling out your profiles, you’ll want to have a nice description of your business handy, and ideally a few photos.

How To Claim Your Google Local Profile

Here are links to the top three local business profiles:

• Google Local Business Center
• Yahoo Local
• Microsoft (Bing)

List your business in each of these directories, and provide a link to your website when you fill out the profiles. Here are a few more tips for filling out your profile:

• Make sure your business title is the same across all three profiles
• Add photos and videos to your profile
• Categorize your listing properly (you get 5 categories – use them all!)
• Get some reviews – send links to your profile to some of your best clients and ask them to do a review for you
• See this link for more information on the factors that affect your local search rankings.

While you should claim these three profiles personally, there is another tool you might want to look at that will help you list your business in many other legitimate business profiles. This tool is called UniversalBusinessListing.org and it allows you to enter and maintain your business information in one place. It handles distributing your info to Google, Yahoo, Bing and about 7 other directory locations, including the online Yellow Pages. If you’ve manually claimed any of the profiles already, it won’t overwrite what you’ve done there. Google and Yahoo look at these other directories as evidence that your listing belongs to a real business, and this can help your search rankings in the 10-Pack.

Finally, make sure that when searchers do get to your website, that you provide a clear call to action – make it easy to see your phone number and address so they can contact you.

Don Campbell is President of Expand2Web where he helps small business owners build WordPress websites that rank highly in local search results. You can find him on Twitter at: @doncampbell

SW Florida online marketing maven and real estate professional, Chris Griffith, clued me into this cool and compelling video which does a terrific job of dispelling doubts about the power and impact of social media. So, it’s only natural to share it on my blog.

But, there’s more. As I was about to simply post the video, I realized that the Facebook alert from Chris was a metaphor for the fast growing impact of social media to connect people, businesses, and concepts.

Here’s what I mean:

• until just over a year ago I had never heard of Chris but discovered her through her blog on ActiveRain.
• I was impressed enough with what she was doing that I wrote an article about the effectiveness of her online content marketing approach: Chris Griffith Proves a Blog with Personality Makes for Great Content Marketing
• since she was an early and prolific user of Twitter, I then invited her to do a guest post on Content Marketing Today: Want to Connect Your Content, Your Projects, and Your Life to the World?  Her Twitter moniker, @twitterzilla, reflects her quirky independent personality.
• I have also become a regular reader of her more consumer oriented blog, Life in Bonita Springs.
• On Facebook, we and hundreds of our respective Facebook friends have learned a lot about what each of us is doing and thinking. In this way, I get links to what Chris has written about real estate for the Naples Daily News–as well as touching information about the challenges facing her senior citizen dog, LBD. It means that I have come to know her and trust her more quickly than I would have in a traditional business or social situation.
• I had never met Chris personally until several months ago. Where did I meet her? At a social media coffee, of course. Thus, the loop is completed from online social media to an in-person social event.  I should mention that the social media coffees have grown so much in the past few months that they are starting to overwhelm their local coffee shop venue. Of course, our group, Coffee and Social Media of Naples has its own Facebook page.  And, so it goes.

The social media bottom line: I saw Chris’ Facebook note about the video only because each of us had connected via our web of social media activities. Five years ago, neither one of us knew what social media was. Today, it is a fundamental component of our respective marketing strategies. I believe that social media must become a fundamental part of your organization’s marketing strategies as well.

If you’re still skeptical and think that Chris Griffith and I are just outliers in the marketing universe, invest a few minutes to watch the Social Media Revolution video–and then feel free to share it via the links at the bottom of this article: