When Social Media Fails | Social Media Today

Written by Ryan Connors.

How many times have you heard it said that social media can help your company? All you have to do is learn a few simple tricks about tweeting and likes and soon enough you’ll be living large.

Better yet, just pay Mr. or Ms. Confidence a small fortune to do it for you. After all, they know how to do it best and they can grow your Facebook page daily. You’re in business to get likes and not grow profits right?

Aha! Many a marketing cynic will be quick to the draw when it comes to social media. It’s a waste of time, waste of money or too much of a hassle to stay on top of the latest trends they say. Whether that cynicism is a result of bad past experiences or ignorance, it can be difficult to overcome. Breaking the status quo is an uphill battle, which is why marketers and customers alike have to understand where social media fits into marketing, and how marketing fits into the business itself.

Social media is a tool for engagement, amplification and community. At the end of the day, smart business owners want to grow their customers, make them happier, and keep them coming back for more. What good is a Twitter contest that’s unrelated to the brand where there’s no communication or follow-up to filter the entrants to prospects? How can a social media manager be successful without any input on the company brand? If there’s no creative element tied to social, then you probably don’t need a social media manager. People are starting to get the hint that there’s social media child’s play and then there’s meat and potatoes marketing.

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